Customer Experience Specialist

2 weeks ago


Chicago, Illinois, United States RedShelf Full time
About the Role

We are seeking a highly skilled and empathetic Customer Experience Specialist to join our team at RedShelf. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, problem-solving, and a passion for helping others.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including email, phone, and web forms.
  • Utilize critical thinking and problem-solving skills to resolve customer issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer inquiries.
  • Document customer interactions and feedback to improve processes and enhance the overall customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate support to customers.
Requirements
  • High emotional intelligence and empathy.
  • Excellent communication and organizational skills.
  • 1+ year(s) customer service/support experience preferred.
  • Comfortability learning RedShelf technologies and using business standard tools.
  • Multitasking without loss of quality or focus.
  • Able to work 40 hours per week, and available for two semiannual periods of overtime as necessary to meet seasonal business needs.
  • Proven track record of discipline and integrity when working independently/remotely.
Why RedShelf?

RedShelf prides itself on maintaining an informal but fast-moving, hard-working, entrepreneurial culture. Our team members are smart, innovative, and passionate about improving education through digital technology. We offer the best of both worlds: the energy and opportunity of a rapidly-growing organization, coupled with the stability of an extensive client base, strong financial backing, and proven track record of success.



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