Customer Experience Facilitator

2 weeks ago


Chicago, Illinois, United States MillerKnoll, Inc. Full time
Job Title: Customer Experience Facilitator; Ancillary Specialist

At MillerKnoll, we're redefining modern for the 21st century. As a Customer Experience Facilitator; Ancillary Specialist, you'll play a critical role in enhancing the customer experience and driving growth in our ancillary revenue.

Key Responsibilities:
  • Collaborate with the Customer Experience team to resolve process issues, escalations, and problem-solving with internal stakeholders.
  • Partner with supply management to handle supply exceptions and adjust lead times based on customer requests.
  • Act as a liaison between the Concierge team and ancillary brands to navigate ordering systems and lead time processes.
  • Streamline operations and create a positive dealer experience to drive more business and increase MillerKnoll revenue.
Requirements:
  • Bachelor's degree in business, social sciences, or equivalent years of experience.
  • 6-7 years' experience in a customer service professional, sales, or a direct commercial customer contact position.
  • Demonstrated initiative to influence others for improved performance and consistently demonstrated job performance that exceeds expectations.
  • Excellent written and verbal communication and interpersonal skills, including the ability to challenge team members/peers appropriately.
About MillerKnoll:

We're an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and perspectives. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.



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