Customer Service Representative

5 days ago


Scranton, Pennsylvania, United States HumanEdge Full time
Job Overview

We are seeking a highly skilled and bilingual Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Multitask and prioritize tasks to ensure efficient resolution of customer issues.
  • Utilize available resources to assist customers in getting the most out of our products and services.
  • Exercise discretion in escalating issues when necessary and provide accurate customer feedback.
  • Communicate effectively with internal and external customers and customer support staff.
  • Perform other duties as assigned.
Requirements
  • Bachelor's Degree, preferred.
  • 1-3 years of prior call center customer service experience, preferred.
  • Office experience.
  • Bilingual (English/Spanish).
  • Publishing or editorial experience, a plus.
  • Strong verbal and written communication skills, comfortable communicating via phone and chat with both internal and external customers.
  • Proficient in the Microsoft Office Suite.
  • Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred.
  • Excellent telephone etiquette.
  • Must be flexible, detail-oriented, and organized.
  • Ability to work independently and as part of a team.
  • Ability to work in a fast-paced and quickly changing work environment.
  • Ability to prioritize and multitask.
About Us

We are a full-service staffing firm with a personal touch and trusted, long-term relationships to make great matches for candidates and clients alike. We recruit and recommend across a range of industries and at all levels of experience –– and have for more than 30 years. Our approach is simple. We dedicate energy, enthusiasm, know-how, and integrity to the process, from finding and vetting to placing. Candidates receive ongoing support and guidance as we work to present them with solid opportunities.



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