Lead Wellness Coordinator

1 month ago


Katy, Texas, United States Icebox Cryotherapy Fulshear Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as an Assistant Studio Manager at Icebox Cryotherapy Fulshear. As a key member of our management team, you will be responsible for driving sales and service excellence in our upscale athletic and wellness spa.

Key Responsibilities:
  • Provide leadership and daily direction to the studio techs
  • Manage and exceed all ICEBOX sales and operational budgets
  • Oversee the sales process and systems
  • Manage, monitor, coach, develop, and evaluate the performance of staff
  • Comply and adhere to ICEBOX Business Policies for daily studio operations
  • Develop a high-energy culture through contests and incentive-based motivation
  • Model all studio activities through self-involvement (leading by example)
  • Ensure ICEBOX branding and culture through consistency and continuity in all actions
  • Manage disciplinary actions involving all ICEBOX studio employees
  • Create relationships with clients to further personalize their experience
  • Promote and educate clients on company products and culture
Operational Duties:
  • Assist in staff performance reviews
  • Enforce ICEBOX corporate policies, business practices, systems, and processes
  • Ensure that all front desk systems are followed
  • Provide and maintain the highest level of customer service
  • Provide effective decision-making regarding customer service issues
  • Responsible for ensuring that the facility is clean, maintained, and operationally sound
Requirements:
  • Proven sales and membership-based selling leadership
  • Min 2-3 years of previous sales experience required
  • Min 1 year of management experience required, including directly overseeing all aspects of staff management
  • Previous management experience in the health or fitness industry is strongly recommended
  • Strong work ethic, integrity, and professional demeanor
  • Solid verbal and written communication skills required
  • Ability to multi-task and manage client and staff concerns
  • Strong computer skills required with knowledge of MS Office programs (Excel, Word)
  • Ability to work and function in a team environment
  • Flexible to work day, evening, and/or weekend hours as needed
Benefits:
  • Employee discount
  • Flexible schedule
Work Schedule:
  • Monday to Sunday
Supplemental Pay Types:
  • Commission pay


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