Medical Receptionist

2 weeks ago

Katy, Texas, United States The Wellness Centre Full time
Job Title: Guest Relations Coordinator

We are seeking a highly skilled and enthusiastic Guest Relations Coordinator to join our team at The Wellness Centre. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.

Key Responsibilities:

  • Welcome and introduce guests to our facility and services
  • Assist guests with the purchase of retail products
  • Verify medical insurance and communicate with patients
  • Schedule and confirm appointments according to company protocols
  • Provide thorough and knowledgeable explanations of services and products
  • Excellent telephone service to guests
  • Perform sales transactions and maintain accurate point of sale data
  • Actively maintain a beautiful physical environment in all public areas of the spa
  • Communicate effectively within the spa team
  • Schedule reservations with guests
  • Reconcile and balance all therapists' slips at the close of the shift
  • Reconcile and balance cash drawer at the close of shift

Requirements:

  • Professional appearance
  • Outgoing personality and positive attitude
  • Organizational and time management skills
  • Customer service experience
  • Strong verbal communication and written skills
  • Strong appointment scheduling and computer skills
  • Telephone skills
  • Strong desire to deliver high-quality customer service
  • Flexible work schedule
  • Ability to handle pressure situations with demanding client and management needs

About The Wellness Centre:

The Wellness Centre has been offering wellness solutions to support members of the community become healthier and live a well-balanced life for nearly two decades. We gather experts and practices for living to guide your journey toward a mindful and inspired life. Our team of experts craft wellness experiences that are customized, bringing the mind, body, and spirit back to nature full circle.

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