Senior Process Optimization Specialist

3 days ago


Miami, United States Visa Full time
Job Summary

Visa is seeking a highly skilled Senior Process Optimization Specialist to join our team. As a key member of our organization, you will be responsible for creating, leading, and defining the supporting process of an operational excellence program that tracks, implements, and governs improvements and efficiencies across Visa Direct Client Services in support of effective product delivery.

Key Responsibilities
  • Create and lead cross-functional teams to assess business needs and process requirements for improved operational efficiencies and automation potential.
  • Measure and assess the capabilities of current processes, analyze the frequency of problems or causes, and develop analysis to determine root causes of variation, defects, or poor performance.
  • Employ Lean Six Sigma methodologies and analytics to accomplish business objectives and drive change.
  • Develop control plans and monitor the performance of the business post-implementation, apply statistical process controls to monitor process behavior.
  • Create business requirements documentation to completely outline the scope of the project and purpose.
Requirements
  • 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
  • Preferred Qualifications: 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD. Lean Six Sigma Green or Black Belt Certification.
Additional Information
  • This position requires travel 5-10% of the time.
  • This position will be performed in an office setting.


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