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Inventory Optimization Fulfillment Coordinator

2 months ago

Miami, Florida, United States FOH, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Supply Chain Logistics Specialist to join our team at FOH, Inc. as an Inventory Optimization Fulfillment Coordinator. This is a permanent, full-time salary position that requires a strong background in inbound logistics, order fulfillment, and related experience.

Key Responsibilities
  • Order Fulfillment:
    • Review and release customer orders in our enterprise resource planning (ERP) system, ensuring accuracy and timeliness.
    • Coordinate with our distribution centers and third-party logistics providers to ensure orders are processed, picked, packed, and shipped according to customer requirements.
    • Monitor and manage order status, addressing any issues or delays, and ensuring prompt communication with relevant departments.
    • Manage dated orders and optimize inventory allocations to meet the order required delivery schedule.
    • Assist the Inventory Optimization & Logistics Sr. Manager to identify SKUs that need to be expedited.
    • Reserve inventory for specific customer orders, upcoming projects, and special production runs.
    • Update information in our ERP system and ensure data accuracy of inventory reconciliation and cycle counting.
    • Support the Inventory Optimization & Logistics Sr. Manager in managing seasonal demand fluctuations and special promotions.
  • Communication:
    • Manage internal order fulfillment emails and serve as the primary point of contact for order-related inquiries from customer service, sales, and other internal teams.
    • Provide real-time updates to internal teams on order status, shipping details, and any potential delays.
    • Collaborate with the sales and customer service teams to manage customer expectations and resolve order-related issues.
    • Communicate with our carrier network team for shipment information needed to complete order fulfillment.
  • Reporting & Documentation:
    • Review and update key reports such as order fulfillment reports, including open order reports, fully committed reports, and on-time in-full (OTIF) metrics.
    • Provide our distribution centers and third-party logistics providers with sales order projections so they can plan their workforce.
    • Prepare and distribute daily, weekly, and monthly reports to track fulfillment performance and identify areas for improvement.
    • Ensure all shipping documentation is accurate and properly filed in a timely manner.
  • Process Improvement:
    • Drive continuous improvement initiatives to enhance the efficiency and accuracy of the order fulfillment process.
    • Identify bottlenecks and propose solutions to streamline workflows and reduce order processing times.
    • Collaborate with our information technology (IT) and other departments to implement system enhancements and automation in the order fulfillment process.
  • Special Projects & Additional Duties:
    • Participate in special projects and initiatives as assigned by the Inventory Optimization and Logistics Sr. Manager.
    • Support emergency requests and handle urgent order fulfillment needs as they arise.
    • Actively engage in team meetings, providing input and feedback on order fulfillment processes and performance.
  • Other Duties:
    • Record personal daily punches and approve accurate bi-weekly time and attendance records.
    • Assist with other various projects as needed.
    • Actively participate and engage in all one-on-one and group meetings.
    • Promote our company culture in all interactions.
    Requirements
    • Bachelor's degree preferred.
    • Minimum of 5+ years of inbound logistics, order fulfillment, or related experience.
    • Proficient in all Microsoft applications, including Excel.
    • Proficient with warehouse management systems.
    • Knowledge of ERP, SAP Business One.
    Skills Needed for Success
    • Follows direction and works under pressure to meet deadlines.
    • Stress and time management skills.
    • Analytical, creative, practical problem-solving skills.
    • Customer service and interpersonal skills.
    • Works collaboratively and as part of a diverse team.
    • Communicates with excellence and clarity both verbally and in writing.
    • Project management skills and strong attention to detail.
    • Tech-savviness.
    • Strategic thinking, planning, and execution.
    • Ability to re-arrange tasks as priorities change.
    Desired Characteristics and Qualifications
    • Flexible to work outside normal work hours.
    • Organized, action-oriented, and detail-oriented.
    • Demonstrates sound work ethics.
    • Possesses cultural awareness and sensitivity.
    • Highly enthusiastic, positive-minded, and composed in challenging situations.
    • Thrives in a goal-driven environment.
    • Nimble to respond to ever-changing priorities in a high-growth environment.
    Benefits & Pay

FOH, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.