Customer Service Representative

6 days ago


Framingham, Massachusetts, United States LanceSoft Full time
Job Title: Customer Service Representative

LanceSoft is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.

Job Summary:

As a Customer Service Representative, you will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and providing solutions to their problems. You will work closely with our team to ensure that our clients receive the highest level of service and support.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers through various communication channels, including phone, email, and chat
  • Escalate complex issues to senior team members or management as needed
  • Document customer interactions and issues in our customer tracking system
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of customer relationship management software
What We Offer:

LanceSoft offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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