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Customer Service Representative
2 months ago
Citizens is seeking a highly motivated and customer-focused Teller to join our team. As a Teller, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities- Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner.
- Process transactions, including cash and digital payments, while maintaining accurate records and adhering to financial policies and procedures.
- Collaborate with colleagues to achieve quarterly referral goals and provide customers with personalized advice and solutions to meet their financial needs.
- Stay up-to-date on Citizens products and benefits, educating customers and responding to their questions and concerns.
- A competitive salary and benefits package, including comprehensive health care coverage, a 401K with corporate match, and tuition assistance.
- Opportunities for career growth and development, including training, coaching, and career planning resources.
- A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.
- Recognition and rewards for outstanding performance and contributions to the team.
- High school degree or equivalent required; prior customer service experience preferred.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Ability to work branch hours, including weekends and evenings, and to adapt to changing customer needs and priorities.
- 6 months of experience processing transactions, preferably in a banking or financial services environment.
- Motivational and team-oriented, with a strong focus on customer satisfaction and loyalty.
Equal Employment Opportunity
Citizens is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
