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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.
Key Responsibilities- Greet and Assist Customers: Provide a warm and welcoming experience for our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process Transactions: Accurately and efficiently process customer transactions, including cash and digital payments, while maintaining a high level of accuracy and attention to detail.
- Offer Financial Solutions: Identify opportunities to offer personalized financial solutions and advice to customers, connecting them with our bankers for further assistance as needed.
- Meet Sales Goals: Meet or exceed quarterly referral goals, demonstrating a strong understanding of our products and services and effectively communicating their benefits to customers.
- Meaningful Work and Relationships: Help customers make important financial decisions that impact their lives, building strong relationships and a sense of fulfillment in your work.
- Commitment to Community: Participate in our community outreach programs and volunteer opportunities, giving back to the community and making a positive impact.
- Career Opportunities and Growth: Enjoy opportunities for career advancement and professional growth, with training and development resources to help you succeed.
- Exceptional Benefits: Receive comprehensive benefits, including health insurance, 401(k) matching, and tuition assistance, demonstrating our commitment to your well-being and success.
- High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a minimum of one year of customer-facing experience.
- Strong Communication Skills: Demonstrate excellent communication and interpersonal skills, with the ability to effectively listen and respond to customer needs.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze situations and provide effective solutions.
- Customer-Centric Approach: Demonstrate a customer-centric approach, with a focus on delivering exceptional service and building strong relationships.
- Previous Banking Experience: Possess previous experience in a banking or financial services environment, with a strong understanding of our products and services.
- Leadership Skills: Demonstrate leadership skills, with the ability to motivate and inspire others to achieve their goals.
- Process-Oriented: Possess a process-oriented approach, with a focus on efficiency and accuracy in all aspects of your work.
