Customer Service Representative

1 week ago


Framingham, Massachusetts, United States Amazon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Amazon Locker+ team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, processing orders, and maintaining a safe and organized workspace.

Key Responsibilities
  • Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  • Assist customers with questions and concerns.
  • Maintain a clean, safe, and organized workspace.
  • Manage responsibilities for a Locker+ location, including opening and closing site.
  • Use technology to sort, scan, and prepare orders.
What We Offer

As a Customer Service Associate at Amazon, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are the same. You will be part of a team that is dedicated to providing exceptional customer service and ensuring that our customers have a positive experience with Amazon.

We offer a range of benefits, including competitive pay, flexible scheduling, and opportunities for career advancement. Our team is committed to supporting each other and providing a safe and inclusive work environment.

Requirements

To be successful in this role, you must be able to:

  • Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation.
  • Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation.
  • Use carts, dollies, hand trucks, and other gear to move items around.
  • Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week.
Why Amazon?

At Amazon, we are committed to providing a safe and inclusive work environment, where our associates can thrive and grow. We offer a range of benefits, including competitive pay, flexible scheduling, and opportunities for career advancement. Our team is dedicated to supporting each other and providing exceptional customer service.



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