Full Time Evening Shift Leader

1 week ago


Sterling Heights, Michigan, United States Planet Fitness Full time
Job Summary

The Full Time Evening Shift Leader will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts.
  • Problem Resolution: Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Facility Maintenance: Assist in maintaining the neatness and cleanliness of the club.
  • Team Collaboration: Ability to work well individually and as part of a team.
  • Training and Development: Assist management with training new hires.
  • Equipment Maintenance: Clean equipment and areas of the facility.
  • Policies and Procedures: Active enforcement of all Planet Fitness Policies.
  • Membership Promotion: Promote and sign up new members for Planet of Triumphs.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Technical Skills: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Attitude and Punctuality: Upbeat and positive attitude, Punctuality and reliability is a must.
  • Communication Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Problem Solving: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
Benefits

Company provides a full benefits package, including PTO, health insurance and 401K.



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