Teller Operations Coordinator

1 month ago


Cary, North Carolina, United States First Horizon Full time
Job Summary

We are seeking a highly skilled and experienced Teller Operations Coordinator to join our team at First Horizon. As a key member of our banking center, you will be responsible for providing exceptional customer service, leading and training team members, and identifying sales opportunities.

Key Responsibilities
  • Lead the Customer Service Satisfaction of the Banking Center, ensuring that customer issues are resolved in a timely and professional manner.
  • Monitor and maintain control over key risk areas of the center, including teller performance, operational losses, and audit control procedures.
  • Handle cash drawers and vaults, ensuring proper control and security.
  • Maintain work flow and schedule tellers to ensure efficient operations.
  • Evaluate employee performance and provide counseling and training as needed.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct meetings to promote sales, product knowledge, and customer service.
Requirements
  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.
About Us

First Horizon is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.



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