Senior Product Manager

1 week ago


Redmond, Washington, United States Microsoft Full time

About the Role:
Are you a passionate advocate for customer satisfaction and innovation? The Azure Customer Experience (CXP) team is dedicated to transforming Microsoft Cloud users into loyal supporters.

Our mission is to deeply engage with customers and internal teams to understand their needs, enhancing the quality, security, and reliability of our Cloud services.

Position Overview:
As a Product Manager II, you will play a crucial role in advancing our customer care, trust, reliability, engagement, and observability initiatives. We believe that exceptional customer experience is vital to Azure's success.

Your responsibilities will include:

  • Driving customer satisfaction and productivity through engineering excellence.
  • Navigating ambiguity to develop scalable solutions that yield results.
  • Utilizing metrics and data to instigate meaningful change.
  • Inspiring collaboration across various teams to achieve shared objectives.

We value diverse perspectives and innovative ideas, and we are committed to understanding our customers' needs through empathy and data-driven insights.

Key Qualifications:
- Bachelor's Degree AND 2+ years of experience in product, service, project, or program management, or software development, or equivalent experience.
- Preferred: Bachelor's Degree AND 4+ years of relevant experience.
- Proficiency in data-driven decision-making and progress measurement.
- Familiarity with Data Visualization, Observability, and Cloud Fundamentals.
- Experience with GitHub/GitLab or Azure DevOps.

Technical Skills:
- Knowledge of data analytics technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.

Compensation:
The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year, with variations based on specific locations.

Microsoft's Commitment:
As an equal opportunity employer, Microsoft values diversity and inclusion in the workplace. We encourage applications from all qualified individuals, regardless of background.

Work Environment:
We foster a culture of respect, integrity, and accountability, ensuring that every employee can thrive in an inclusive environment.

Responsibilities:
- Develop product specifications with visual and written designs.
- Collaborate with engineering teams throughout the development process, focusing on user experience and privacy compliance.
- Provide hands-on program management during project phases, contributing to agile practices.
- Measure product success through relevant metrics and KPIs.
- Formulate product roadmaps and strategies based on customer feedback and challenges.

In this role, you will have a significant impact on our products and customers, working closely with talented teams and engaging with stakeholders across Azure.



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