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Senior Product Manager

2 months ago

Redmond, Washington, United States Microsoft Full time

Overview: Are you passionate about enhancing customer experiences and leveraging technology to drive innovation? The Azure Customer Experience (CXP) team is dedicated to transforming Microsoft Cloud customers into enthusiastic advocates.

Role Summary: As a Product Manager II, you will play a pivotal role in shaping the future of our customer engagement, trust, and reliability initiatives. You will collaborate with cross-functional teams to understand customer needs and drive improvements in cloud quality and security.

Key Responsibilities:

  • Champion customer satisfaction and productivity through innovative engineering solutions.
  • Navigate through uncertainty to create actionable plans that deliver measurable results.
  • Utilize data-driven insights to influence product direction and enhance user experiences.
  • Foster collaboration across various teams to achieve shared objectives.

Our Culture: We embrace a culture of growth, empowerment, and inclusivity. We value diverse perspectives and encourage forward-thinking ideas. Our commitment to understanding customer needs drives our success.

Qualifications:

  • Required: Bachelor's Degree and a minimum of 2 years of experience in product management or software development.
  • Preferred: Bachelor's Degree with 4+ years of relevant experience, proficiency in data analysis, and familiarity with cloud fundamentals.

Compensation: The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year, with variations based on specific locations.

Commitment to Diversity: Microsoft is an equal opportunity employer, dedicated to fostering an inclusive environment for all employees.

Impact: In this role, you will have a significant influence on our products and customer satisfaction. Collaborate with talented engineering and data science teams to develop and enhance Azure features.

Responsibilities Include:

  • Creating detailed product specifications and designs.
  • Partnering with engineering teams throughout the development process.
  • Providing program management support during project phases.
  • Measuring product success through relevant metrics.
  • Developing strategic product roadmaps.
  • Engaging with customers to understand their challenges.
  • Collaborating with partner teams to ensure alignment.