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Senior Product Manager

2 months ago

Redmond, Washington, United States Microsoft Full time

About the Role:

Are you a problem-solver with a passion for customer satisfaction and a keen interest in artificial intelligence? The Azure Customer Experience (CXP) team is dedicated to turning Microsoft Cloud customers into advocates.

Our mission involves deep collaboration with customers and various teams within Microsoft to understand and enhance customer needs, ultimately driving the vision for improved cloud quality, security, and reliability.

As a Product Manager II within the Azure CXP team, you will play a crucial role in shaping the future of our customer care, trust, reliability, engagement, and observability experiences.

We believe that customer experience is vital to Azure's success. You will be responsible for creating and leading product offerings that empower customers, engineers, and field teams to make informed decisions based on data.

Key Responsibilities:

  • Demonstrate a strong commitment to enhancing customer satisfaction and productivity.
  • Navigate ambiguity and develop strategies to execute effectively at scale.
  • Utilize metrics and data to drive significant changes.
  • Inspire cross-functional teams to collaborate towards shared objectives.

Our team embraces challenges and continuously innovates to address complex problems. We value diverse perspectives and forward-thinking ideas, ensuring we remain empathetic to our customers' needs. Data and key performance indicators guide our efforts to enhance and expand our programs' success.

Every day, our customers rely on cloud services to support their businesses. You will contribute to providing world-class cloud solutions that enable their success. Microsoft's overarching mission is to empower every individual and organization globally to achieve more.

We foster a culture of growth, innovation, and collaboration, grounded in our values of respect, integrity, and accountability. We are dedicated to cultivating an inclusive workplace that positively influences our culture.

Qualifications:

Required: Bachelor's Degree AND 2+ years of experience in product/service/project/program management or software development, or equivalent experience.

Preferred: Bachelor's Degree AND 4+ years of experience in product/service/project/program management or software development, or equivalent experience. Proficiency in data-driven prioritization and progress measurement. Familiarity with Data Visualization, Observability, and Cloud Fundamentals. Experience with GitHub/GitLab or Azure DevOps. Knowledge of data analytics technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI.

Responsibilities Include:

  • Creating product specifications with visual and written designs.
  • Collaborating with engineering teams throughout development as a subject matter expert on feature design and user experience.
  • Providing program management support during various project phases, including agile development practices.
  • Measuring product success through relevant metrics and KPIs.
  • Developing product roadmaps and strategic initiatives.
  • Listening to customers to understand their scenarios and challenges.
  • Engaging with partner teams across Azure and Microsoft to ensure alignment on dependencies.

As a Product Manager II, you will have a direct impact on our products and customers, working closely with talented engineering and Data Science teams while collaborating with diverse stakeholders across Azure.