Warranty Claims Examiner

15 hours ago


Austin, Texas, United States Vanguard Volkswagen of North Austin Full time
Volkswagen Warranty Administrator Job Description

Vanguard Volkswagen of North Austin is seeking a highly skilled and detail-oriented Volkswagen Warranty Administrator to join our team. As a Warranty Administrator, you will play a critical role in ensuring seamless warranty claims processing and customer satisfaction.

Key Responsibilities:
  • Review and process warranty repair orders for accuracy and completeness
  • Communicate with service advisors, service directors, and technicians to ensure all necessary diagnostic forms are included with repair orders
  • Determine and enter applicable labor operation codes, failure codes, and administrative data required on repair orders
  • Ensure all deductibles are properly documented and collected from customers at the time of repair completion
  • Review and prepare repair orders for resubmission in the event of returned or rejected warranty claims
  • Maintain a minimum warranty claims acceptance rate of 95% and ensure no more than 10 days of warranty receivables
Requirements:
  • Two years of previous automotive or administrative work experience
  • Detail-oriented with strong computer and analytical skills
  • Ability to multitask in a fast-paced environment
Benefits:
  • Paid weekly
  • Paid health insurance
  • 401(k) matching
  • Paid life insurance
  • Paid holidays
  • Dental and vision insurance available
  • Employee discount
  • Referral program

Vanguard Volkswagen of North Austin is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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