Service Warranty Specialist

7 days ago


Austin, Texas, United States Tesla Full time
Job Title: Service Warranty Specialist

Tesla Energy is seeking a highly motivated and detail-oriented Service Warranty Specialist to join our team. As a key member of our service support team, you will play a critical role in ensuring the smooth operation of our 3rd party equipment in our deployed fleet of solar assets.

Responsibilities:
  • File warranty claims with various suppliers and support billing activities related to these claims.
  • Manage interactions with distributed operation centers and field partners to drive behavioral change and improve process compliance.
  • Suggest improvements and define business requirements for systems enhancement and project manage through to implementation.
  • Identify ways to improve processes to simplify and reduce costs for recoveries.
  • Work collaboratively with external supplier partners to identify issues, improve processes, and ensure Tesla is maximizing its reimbursement from these suppliers.
  • Respond to internal inquiries about RMA claim statuses.
Requirements:
  • 1-3 years of experience in supply chain, operations, business process improvement, vendor management, or equivalent operations excellence subject matter expertise.
  • Evidence of exceptional ability, especially within an ambiguous environment.
  • Demonstrated success driving tangible impact/influencing within a broader organization.
  • Highly collaborative, team-oriented, and comfortable leading cross-functional projects.
  • Analytical skills (e.g., Microsoft Office applications) and attention to detail.
  • Strong written and verbal communication skills.
  • Direct supplier management experience a plus.
Benefits:
  • Aetna PPO and HSA plans with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans with options at $0 paycheck contribution.
  • Company-paid HSA contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company-paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.


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