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IT Support Specialist

2 months ago

Panama City, Florida, United States Pro Talent HR Full time

Job Summary

Pro Talent HR is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our network infrastructure.

About the Role

This is a full-time remote position that requires a strong background in network administration, troubleshooting, and security. You will be working closely with our team to identify and resolve technical issues, implement new technologies, and provide exceptional customer service.

Key Responsibilities

  • Provide technical support to clients via phone, email, and remote desktop
  • Administer and maintain network infrastructure, including routers, switches, and firewalls
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Implement new technologies and systems to improve network performance and security
  • Collaborate with the IT team to identify and prioritize technical projects
  • Develop and maintain technical documentation and knowledge base

Requirements

  • Strong background in network administration, troubleshooting, and security
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Experience with network security protocols and best practices
  • CompTIA or Cisco certifications a plus

What We Offer

Pro Talent HR offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented IT professional looking for a new challenge, we encourage you to apply.