Retail Services Specialist

2 days ago


Cleveland, Ohio, United States Ohio, Inc. Full time
Job Description

Job Title: Retail Services Specialist

Job Summary:

Ohio, Inc. is seeking a highly skilled Retail Services Specialist to join our team. As a Retail Services Specialist, you will be responsible for ensuring the smooth operation of lottery sales equipment, providing excellent customer service, and supporting our retail partners.

Key Responsibilities:

  • Communicate with the gaming system vendor to ensure lottery sales equipment work orders are processed efficiently.
  • Monitor Ohio Lottery systems for new work orders and take necessary actions.
  • Process work orders with the vendor and ensure databases match.
  • Respond to inquiries from the gaming system vendor regarding work orders.
  • Support retailers by facilitating the transfer of lottery equipment due to business sales.
  • Provide information and assist Lottery Sales Representatives with actions needed to complete equipment sales.
  • Update equipment status in Ohio Lottery systems.
  • Escalate problems to the vendor's IT team when necessary.
  • Maintain open, consistent, and clear communication with all parties involved.
  • Review and summarize various reports.
  • Provide administrative support.
  • Provide regular updates to supervisor and Deputy Director.
  • Perform other duties and work on special projects.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.


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