Retail Services Specialist
2 days ago
Job Title: Retail Services Specialist
Job Summary:
Ohio, Inc. is seeking a highly skilled Retail Services Specialist to join our team. As a Retail Services Specialist, you will be responsible for ensuring the smooth operation of lottery sales equipment, providing excellent customer service, and supporting our retail partners.
Key Responsibilities:
- Communicate with the gaming system vendor to ensure lottery sales equipment work orders are processed efficiently.
- Monitor Ohio Lottery systems for new work orders and take necessary actions.
- Process work orders with the vendor and ensure databases match.
- Respond to inquiries from the gaming system vendor regarding work orders.
- Support retailers by facilitating the transfer of lottery equipment due to business sales.
- Provide information and assist Lottery Sales Representatives with actions needed to complete equipment sales.
- Update equipment status in Ohio Lottery systems.
- Escalate problems to the vendor's IT team when necessary.
- Maintain open, consistent, and clear communication with all parties involved.
- Review and summarize various reports.
- Provide administrative support.
- Provide regular updates to supervisor and Deputy Director.
- Perform other duties and work on special projects.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
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