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Retail Store Customer Service Representative

2 months ago

Cleveland, Ohio, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Assist customers in person and over the phone by determining their needs and presenting suitable products and services.
  • Build strong, productive relationships with wholesale and retail customers.
  • Process sales transactions accurately and in accordance with company policies and procedures.
  • Meet sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Pull products from the sales floor or warehouse as needed.
  • Tint and mix products to customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment.
  • Load and unload delivery trucks.
  • Assist with deliveries as needed.
  • Maintain in-stock and presentable condition of assigned areas.
  • Stay knowledgeable about products offered and discuss available options with customers.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.
Requirements:
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one year of experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.

Sherwin-Williams is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment.