Housekeeping Operations Manager
3 days ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Pyramid Global Hospitality. As a key member of our hotel operations, you will play a vital role in maintaining the highest standards of cleanliness and customer satisfaction.
Key Responsibilities- Supervise and train a team of housekeeping staff to ensure exceptional service and cleanliness standards
- Conduct regular inspections to ensure compliance with company standards and identify areas for improvement
- Assign work to housekeeping staff and communicate with the front desk and housekeeping office as needed
- Address guest complaints and resolve issues promptly and professionally
- Supervise and direct housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public areas
- Conduct regular inspections to ensure compliance with company standards and identify areas for improvement
- Assign work to housekeeping staff and communicate with the front desk and housekeeping office as needed
- Address guest complaints and resolve issues promptly and professionally
- Maintain accurate records of inspection results and communicate with housekeeping staff as needed
- Verify staffing levels and adjust as necessary to meet business demands
- Operate hotel property management system and perform other administrative tasks as needed
- Handle lost and found inquiries and other miscellaneous tasks as needed
- College degree preferred
- At least two years of housekeeping experience and three years of supervisory experience, or equivalent combination of education and experience
- Ability to communicate clearly with guests, customers, supervisor, and fellow employees in both English and Spanish
- Ability to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties
- Physical ability to push/pull/lift up to 50 pounds and perform other physical demands of the job
We offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and supportive work environment, and recognition and rewards for outstanding performance.
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