Housekeeping Operations Manager

3 days ago


Burlington, Massachusetts, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Pyramid Global Hospitality. As a key member of our hotel operations, you will play a vital role in maintaining the highest standards of cleanliness and customer satisfaction.

Key Responsibilities
  • Supervise and train a team of housekeeping staff to ensure exceptional service and cleanliness standards
  • Conduct regular inspections to ensure compliance with company standards and identify areas for improvement
  • Assign work to housekeeping staff and communicate with the front desk and housekeeping office as needed
  • Address guest complaints and resolve issues promptly and professionally
Additional Responsibilities
  • Supervise and direct housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public areas
  • Conduct regular inspections to ensure compliance with company standards and identify areas for improvement
  • Assign work to housekeeping staff and communicate with the front desk and housekeeping office as needed
  • Address guest complaints and resolve issues promptly and professionally
  • Maintain accurate records of inspection results and communicate with housekeeping staff as needed
  • Verify staffing levels and adjust as necessary to meet business demands
  • Operate hotel property management system and perform other administrative tasks as needed
  • Handle lost and found inquiries and other miscellaneous tasks as needed
Requirements
  • College degree preferred
  • At least two years of housekeeping experience and three years of supervisory experience, or equivalent combination of education and experience
  • Ability to communicate clearly with guests, customers, supervisor, and fellow employees in both English and Spanish
  • Ability to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties
  • Physical ability to push/pull/lift up to 50 pounds and perform other physical demands of the job
What We Offer

We offer a competitive salary and benefits package, opportunities for professional growth and development, a collaborative and supportive work environment, and recognition and rewards for outstanding performance.



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