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Hotel Operations Director

2 months ago

Burlington, Massachusetts, United States Pyramid Global Hospitality Full time
About the Role

As the General Manager of Pyramid Global Hospitality, you will be responsible for leading a diverse team of department heads and staff, fostering a collaborative and motivated work environment. You will oversee all operational departments, including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance. You will ensure smooth day-to-day operations by implementing efficient processes and procedures.

Key Responsibilities
  • Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability
  • Identify market trends, customer preferences, and competitive landscape to make informed business decisions
  • Set long-term goals and objectives for the hotel and work towards achieving them
  • Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment
  • Provide guidance, mentoring, and development opportunities to team members
  • Encourage teamwork and open communication across all departments
  • Oversee all operational departments, including front office, housekeeping, food and beverage, Human Resources, Sales, and Finance
  • Ensure smooth day-to-day operations by implementing efficient processes and procedures
  • Monitor service quality to maintain the highest standards of guest satisfaction
  • Create and manage the hotel's budget, allocating resources appropriately to various departments
  • Monitor financial performance, analyze variances, and implement corrective actions as needed
  • Drive revenue generation through strategic pricing, upselling, and innovative offerings
  • Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences
  • Address guest concerns and feedback promptly, striving for continuous improvement
  • Implement initiatives to enhance guest satisfaction and loyalty
  • Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas
  • Implement sustainability initiatives to minimize the hotel's environmental impact
  • Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance
  • Maintain health and safety standards for guests and staff
Our Culture

At Pyramid Global Hospitality, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values
  • People First: A talented, diverse, and passionate team working together with respect
  • Integrity: Honesty and accountability to ourselves and colleagues
  • Excellence: Surpassing expectations through dedication and innovation
Qualifications

To succeed in this role, you should have:

  • A proven track record as a successful leader as a hotel or resort General Manager role for a minimum of 3 years
  • A minimum of 5 years of full-service hospitality experience, preferably at a Marriott
  • A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management
  • Exceptional leadership and communication skills
  • Problem-solving abilities and critical thinking skills
  • The flexibility to adapt to varying shifts, including weekends and holidays
  • A commitment to maintaining a positive and organized work environment
Compensation

The compensation for this position is $160,000.00/Yr. - $190,000.00/Yr. based on qualifications and experience.