Retail Operations Supervisor
2 weeks ago
OVERVIEW:
Marc Jacobs International, driven by the innovative vision of Marc Jacobs, is in search of a Retail Operations Supervisor to enhance its team.
The Retail Operations Supervisor collaborates with and assists the Store Manager in all facets of store operations: Sales Enhancement, Team Development, Operational Excellence, and Visual Presentation.
The focus of the Retail Operations Supervisor is to lead and inspire through effective communication, training, coaching, and developing all Sales Supervisors, Sales, and Support Associates both on the sales floor and in the stock area.
The Retail Operations Supervisor is also tasked with achieving personal sales targets.The Retail Operations Supervisor must be adept at executing and instructing all POS transactions, addressing customer service inquiries, managing store opening and closing procedures, and adhering to operational practices and visual presentation standards.
RESPONSIBILITIES:
Sales Enhancement
• Daily assessment of KPIs and sales performance
• Establish daily objectives during team briefings
• Exemplify the Selling Ceremony
• Challenge the team to inspire them to achieve their goals
• Develop methods for data collection and ensure data accuracy
• Train and empower the team to foster customer loyalty
• Guide the team in attracting new clients through personalized engagement
Operational Excellence
• Understand and implement Store Operation Procedures
• Organize and oversee all back-office functions (inventory and cash management)
• Ensure a high standard of cleanliness, facility upkeep, and store maintenance
• Prepare and supervise rolling inventory and annual fiscal inventory
Visual Presentation
• Consistently uphold visual guidelines and presentation standards
• Lead by example in terms of presentation and grooming, ensuring the team represents the Brand effectively (uniform policy, grooming standards, etc.)
• Provide qualitative and proactive feedback to the Head Office team regarding products & visual presentation to drive results
Team Development
Manage Performance:
• Monitor performance: set clear daily/monthly targets (sales, customer data capture, product knowledge)
• Foster team spirit and create an environment that encourages performance and initiative
• Recognize and reward performance while addressing underperformance with continuous feedback
Develop Skills & Competencies:
• Provide coaching in real-time
• Discuss with HR any additional development actions required
• Identify potential succession plans within the team
Communicate Brand Strategy:
• Share information about upcoming events, store openings, and key company metrics
• Address questions or concerns from your team regarding company objectives and focus
• Cultivate curiosity and knowledge of competitors in the area, new retail stores, upcoming projects, local arts, events, and restaurants
QUALIFICATIONS:
• Experience in a managerial retail role within a store or boutique environment
• Knowledge or interest in art, photography, and literature
• Strong grasp of retail store operations and concepts
• Proven ability to lead and motivate a team
• Experience with client outreach and maintaining a client portfolio
BENEFITS/WHAT WE OFFER:
We provide our employees with a comprehensive benefits package that includes paid holidays, vacation time, sick leave, medical, dental, and vision insurance, along with 401k matching.
Employees also enjoy discounts on Marc Jacobs products throughout the year, as well as access to discounts on other LVMH brands.
About Marc Jacobs
For nearly 40 years, Marc Jacobs has been a pioneering force in fashion, driven by a philosophy of innovative designs, an irreverent spirit, and a blend of the everyday with the extraordinary.
Our work is rooted in our core brand principles: unexpected, utilitarian, urban, unisex, and unique.
Based in NYC, our teams thrive on relentless authenticity, a willingness to stand out, and inclusivity for all.
EEO STATEMENT
Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and embracing the philosophy of being Perfect as You Are.
We are dedicated to fostering an equitable and inclusive culture that values diverse perspectives, backgrounds, and experiences – all vital to our spirit of innovation and creativity.
In alignment with this commitment, we believe that the ideal candidate may come from a non-traditional background or may fulfill the qualifications in various ways.
We encourage you to apply even if you do not meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state, or local law.
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