Retail Operations Supervisor

2 weeks ago

Houston, Texas, United States DSW Full time
Overview


The Retail Operations Supervisor collaborates closely with store leadership to enhance customer satisfaction, optimize merchandising strategies, and oversee inventory management to achieve sales objectives.

As representatives of the brand, we are committed to delivering a shopping experience that fulfills both the practical and emotional needs of our customers.

This role embodies the company values of Accountability, Collaboration, Humility, and Passion. The Retail Operations Supervisor works with the management team to grasp daily, weekly, and monthly store goals. They actively engage in merchandise organization, fulfillment, and store upkeep.
Reports to:
Store Manager and/or Co-Manager

Key Responsibilities:


Enhance In-Store Experience by exemplifying customer engagement behaviors, mentoring team members to meet store objectives, and addressing customer inquiries with urgency.

Ensures a positive shopping environment by upholding store standards. Completes all necessary tasks related to daily operations, including store cleanliness, recovery, and maintenance.

Achieves and surpasses performance metrics by reviewing, understanding, and effectively communicating daily, weekly, and monthly targets. Clearly articulates business trends to Store Manager and Management Leaders.

Reviews daily communications; organizes and assigns tasks throughout the day/week/month and ensures follow-through on required actions.

Performs additional duties as assigned by the Store Manager or other leaders.


Boost sales and operational success by maintaining an organized sales floor and stockroom, facilitating merchandise flow to create an appealing shopping experience.


Supervises and may assist in planning and executing all inventory management activities, including freight receipt, placement, markdowns, and inventory adjustments.

Responsible for all omni-channel activities in-store, including Charge/Send, BOPIS/BOSTS, and Delivery.

Utilizes inventory reports to maximize efficiency and merchandise presentation on the sales floor.

Ensures a safe environment for both customers and team members. Regularly checks that all equipment is in good working order.


Maintains supply inventory to support effective floor moves, markdowns, and fulfillment in stockroom, cash wrap, clearance, and non-sales areas.

Completes all documentation related to audits, donations, transfers, discrepancies, damages, etc.

Supports the Store Manager in realizing the company's Mission, Vision, and Strategy within the store.

Collaborates closely with the Store Manager to understand and adhere to company policies and procedures.

Aids the Store Manager and other leaders in recruiting, interviewing, and onboarding new team members.


Contributes to team development by training, coaching, and guiding associates while providing constructive feedback to management.

Assists the Store Manager in addressing team relations issues.

Participates in the Performance Review process by preparing and conducting performance evaluations for associates and leads.

Assists the team in managing payroll and timekeeping responsibilities.

Recognizes team members through company recognition programs.

Required Skills and Competencies:
Exceptional customer service skills demonstrated through a positive attitude and enthusiasm.

Ability to navigate ambiguous situations to resolve conflicts effectively.

Capacity to cultivate collaborative working relationships.

Ability to identify critical issues and take decisive action.

Strong verbal and written communication skills.

Proven ability to train, mentor, and inspire others.

Capability to hold the team accountable to time-sensitive expectations.

Must be available to meet the needs of the business, including shifts outside traditional hours.

Proficiency in basic computer skills, including Microsoft Office.

Experience:
Minimum of 2 years in a retail environment.

Preferred Qualifications:
Some college education preferred.

Minimum high school diploma or equivalent.

Why Join Designer Brands?

We empower our associates and build strong teams to innovate the retail and footwear landscape through positive change.

We are dedicated to helping our associates learn, develop, and grow into effective leaders.

We share a commitment to fostering a culture filled with engagement, excitement, optimism, and enjoyment.

We are devoted to community involvement and giving back.

About Designer Brands:
Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories.

Designer Brands Inc. operates a diverse portfolio of retail concepts across numerous locations under the DSW Designer Shoe Warehouse and the shoe co. brands.


Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in thousands of stores worldwide.

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Ascena Retail Group Full time

    Company Overview: At Ascena Retail Group, we are dedicated to creating an inclusive and vibrant shopping experience. Our commitment to exceptional service and innovative fashion solutions has made us a leader in the retail industry. We pride ourselves on understanding our customers' needs and providing them with a diverse range of products that empower and...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Texas Thrift Full time

    Shift SupervisorAs a Shift Supervisor, you will play a vital role in the management of our retail operations. Your responsibilities will include overseeing store staff, ensuring the store is opened and closed properly, and acting as the primary supervisor on duty. This position involves training and mentoring team members, delivering exceptional customer...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Marc Jacobs Full time

    OVERVIEW:Marc Jacobs International, driven by the innovative vision of Marc Jacobs, is in search of a Retail Operations Supervisor to enhance its team.The Retail Operations Supervisor collaborates with and assists the Store Manager in all facets of store operations: Sales Enhancement, Team Development, Operational Excellence, and Visual Presentation.The...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Quick Quack Car Wash Full time

    Retail Operations SupervisorLocation: Houston, TXEmployment Type: Full TimePosition Level: Mid LevelQuick Quack Car Wash is seeking a Retail Operations Supervisor to join our dynamic team. We are in search of enthusiastic individuals who are eager to foster a lively and enjoyable work environment.Our core mission is to deliver exceptional service that is...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Cash America Full time

    Join Our Team as a Retail Operations Supervisor!We are in search of a dedicated Retail Operations Supervisor to enhance our dynamic team.Work-Life Balance: Enjoy a schedule that allows you to reclaim your evenings and weekends. Our operational hours are:Monday to Friday: 10:00 AM - 7:00 PMSaturday: 10:00 AM - 6:00 PMSunday: 10:00 AM - 3:00 PMCompensation:...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Marc Jacobs Full time

    OVERVIEW:Marc Jacobs International, driven by the innovative vision of Marc Jacobs, is in search of a Retail Operations Supervisor to enhance our team.The Retail Operations Supervisor collaborates with and assists the Store Manager in various store functions, including Sales Performance, Team Development, Operational Excellence, and Visual Presentation. This...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Jimmy John Full time

    The Retail Operations Supervisor plays a crucial role in assisting the General Manager with the daily management of store activities. This position is essential for maintaining a well-organized environment and ensuring that all team members are executing their responsibilities effectively and efficiently. The ideal candidate will embody a positive,...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Cash America Full time

    Join Our Team as a Retail Operations SupervisorWe are on the lookout for a dedicated and experienced Retail Operations Supervisor to enhance our team.Work-Life Balance:Our working hours are designed to provide a healthy work-life balance, with store hours from 10:00 AM to 7:00 PM on weekdays, 10:00 AM to 6:00 PM on Saturdays, and 10:00 AM to 3:00 PM on...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Texas Thrift Full time

    Retail Operations SupervisorAs a Retail Operations Supervisor, you will play a vital role in our store's management structure. Your primary responsibilities will include overseeing store staff, managing store openings, and acting as the keyholder on duty. This position requires you to train and mentor store associates, ensure exceptional customer service,...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States James Avery Full time

    Position Title: Retail Operations SupervisorJob Category: Retail/SalesEmployment Type: Full-TimeLocation: Various LocationsRole Overview:The Retail Operations Supervisor plays a pivotal role in assisting the Store Manager to foster a vibrant company culture, enhance customer satisfaction, elevate brand visibility, and streamline store operations.This...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Rockler Woodworking and Hardware Full time

    Compensation: Based on Experience Industry: Retail Location: Houston, TX, USA Employment Type: Full Time Benefits: Competitive benefits offered This position serves as a crucial point of contact for Customer Service and Satisfaction within the store. The Retail Operations Supervisor is responsible for maximizing sales and profitability through effective...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States DSW Full time

    At DSW, we believe in the power of footwear to express individuality and boost confidence. Our mission is to encourage self-expression through our products and services. Joining DSW means becoming part of a community that values passion, accountability, collaboration, and humility. We embrace diversity and recognize that every voice contributes to our...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Cents Only Stores LLC. Full time

    Retail Operations SupervisorCompany: Cents Only Stores LLCLocation: Not specifiedThe Retail Operations Supervisor is tasked with enhancing the store's merchandising and operational framework through effective cleanliness, presentation, display, product selection, inventory oversight, and waste management to foster profitable growth.Key...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States James Avery Full time

    Position Overview: The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a vibrant company culture, enhance customer engagement, and optimize store performance.Key Responsibilities:Collaborate with the Store Manager to create a positive and motivating work atmosphere.Support the recruitment, onboarding, and ongoing...

  • Retail Operations Supervisor

    1 week ago

    Houston, Texas, United States Spring Footwear Corp Full time

    Job OverviewAs a Retail Operations Supervisor, you will represent the Spring Footwear brand in our retail outlet. Your primary responsibility will be to deliver exceptional customer service while achieving sales targets.Key Responsibilities:Collaborate with store leadership to foster a positive sales culture.Support a team-oriented environment that benefits...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Chico's Full time

    Join Our Fashion-Forward Team!At Chico's, we are passionate about creating a styling and social experience that empowers women to feel their best.POSITION SUMMARY:The Retail Operations Supervisor plays a crucial role in assisting the Store Manager to foster a customer-centric and product-driven sales environment. This position emphasizes our core values and...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Extra Space Full time

    Compensation: Starting at $16.00+ per hourPosition Overview: As a Retail Operations Supervisor, you will be integral to a dynamic team that prides itself on a positive workplace culture. We provide competitive salaries, a healthy work/life balance, and ample opportunities for professional growth.About Us: Extra Space Storage stands as the premier...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States Compass Group Careers Full time

    Position OverviewLocation: University of HoustonWe are looking for a dedicated Retail Supervisor to join our team at the University of Houston.Schedule: This is a full-time role requiring flexible availability, with further details to be discussed during the interview process.Experience Required: Previous supervisory experience and a background in food...

  • Retail Operations Supervisor

    1 week ago

    Houston, Texas, United States Lacoste Full time

    At Lacoste, we believe that Life is a Beautiful Sport, and we invite you to join our vibrant culture that emphasizes performance, innovation, and a zest for life. Are you a naturally competitive individual? Do your peers look to you for motivation? Are you enthusiastic and positive? If you answered yes, we would love to connect with you. Lacoste is committed...

  • Retail Operations Supervisor

    2 weeks ago

    Houston, Texas, United States James Avery Full time

    Job Details Description Job Overview The Store Manager is responsible for overseeing the daily functions of the retail establishment, ensuring that all objectives and timelines are effectively communicated and achieved. This role involves providing guidance to the management team in areas such as planning, organization, and operational control. The...