Customer Support Representative

1 week ago

Fort Wayne, Indiana, United States CRST International Full time

Position Overview

Customer Service Specialist

CRST The Transportation Solution, Inc. is dedicated to fulfilling commitments and driving success to ensure everyone has the resources they need to thrive. We are seeking skilled individuals to help us realize this vision.

Location: Fort Wayne, IN

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Compensation: Starting at $15.50 per hour

Role Summary: The Specialized Solutions division at CRST is the preferred carrier for clients requiring personalized, high-touch service. We handle deliveries across various sectors, including technology, communications, electronics, and healthcare. Our professional drivers ensure safe loading, unloading, and setup of products for both consumers and businesses.

The Customer Service Specialist acts as a primary contact via our dedicated phone line and electronic communication for agents, logistics centers, and customers.

What We Offer: Our internal policies promote career development and prioritize internal promotions. With numerous divisions and locations nationwide, your potential for advancement is boundless. We provide a competitive benefits package, including paid training, paid time off, and comprehensive health benefits, including medical, vision, dental, and life insurance, which commence after your initial 60 days of employment.

Key Responsibilities:

  • Track shipments for booking agents and customers.
  • Address and resolve service issues by collaborating with planners, drivers, and logistics centers.
  • Register lost items as necessary.
  • Process shipments for non-digital agents.
  • Provide system updates and maintenance as required.
  • Respond to general inquiries, such as missing items and claims.
  • Communicate timelines for truckload shipments and specialty fleets.
  • Authorize and document valuation within specified limits.
  • Record all actions in the V601 system.

Qualifications:

  • Prior experience in customer service is essential.
  • A High School Diploma or GED is required; a degree in a related field is preferred.
  • Basic computer proficiency is necessary.
  • Strong verbal and written communication skills are required.
  • Ability to multitask in a dynamic environment is essential.

CRST is one of the largest privately held trucking firms in the United States, committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.

As a family-owned business, we honor our founders' legacy and strive to position CRST as the premier transportation solution.

Core Values: Safety is our priority; we uphold integrity in every decision; we are committed to the success of our employees, customers, agents, contractors, and communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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