Customer Support Representative

2 weeks ago


Fort Wayne, Indiana, United States WaterFurnace International Full time
Client Relations Specialist

Sales - Commercial

WaterFurnace International is a premier organization in the HVAC sector, focusing on Water Source/Geothermal Heat Pump and Heat Recovery Chiller technologies. We are committed to delivering energy-efficient solutions for both residential and commercial applications throughout North America. Become a part of our team and contribute to transforming energy usage and safeguarding resources for future generations.

Position Summary
  • Manage and monitor orders through our e-commerce platform and email communications
  • Coordinate with finance, production, and logistics teams
  • Relay order details and schedules to clients
  • Respond to inquiries from Commercial Representatives, Distributors, and Global clients
  • Offer customer-focused information utilizing SalesForce CRM
  • Comply with organizational policies and protocols
Required Skills:
  • Proficient in Microsoft Office Suite
  • Familiarity with ISO 14001, Epicor ERP, Oracle CPQ, and SalesForce
  • Excellent verbal and written communication abilities
  • Meticulous attention to detail and capacity to work autonomously
  • Collaborative team member with a proactive approach
Experience Requirements:
  • A minimum of 3 years in Customer Service within a manufacturing context
  • Technical product expertise is advantageous
  • Knowledge of international import/export processes is preferred


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