Customer Support Representative
2 weeks ago
Sales - Commercial
WaterFurnace International is a premier organization in the HVAC sector, focusing on Water Source/Geothermal Heat Pump and Heat Recovery Chiller technologies. We are committed to delivering energy-efficient solutions for both residential and commercial applications throughout North America. Become a part of our team and contribute to transforming energy usage and safeguarding resources for future generations.
Position Summary- Manage and monitor orders through our e-commerce platform and email communications
- Coordinate with finance, production, and logistics teams
- Relay order details and schedules to clients
- Respond to inquiries from Commercial Representatives, Distributors, and Global clients
- Offer customer-focused information utilizing SalesForce CRM
- Comply with organizational policies and protocols
- Proficient in Microsoft Office Suite
- Familiarity with ISO 14001, Epicor ERP, Oracle CPQ, and SalesForce
- Excellent verbal and written communication abilities
- Meticulous attention to detail and capacity to work autonomously
- Collaborative team member with a proactive approach
- A minimum of 3 years in Customer Service within a manufacturing context
- Technical product expertise is advantageous
- Knowledge of international import/export processes is preferred
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