Customer Service Representative

6 days ago


Fort Wayne, Indiana, United States NATIONS BEST HOLDINGS LLC Full time
Job Description

Nation's Best Holdings, LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and cashier team, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting our products.

Key Responsibilities:

  • Provide exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs.
  • Answer customer inquiries and provide assistance in a polite and timely manner.
  • Assist customers in locating products, offering recommendations, and providing personalized information.
  • Upsell and promote items to increase overall sales and enhance the customer experience.
  • Highlight our loyalty program to customers and encourage their participation.
  • Follow company standards and procedures to ensure efficient operations and meet customer expectations.
  • Process checkouts accurately and efficiently, adhering to proper cash handling procedures.
  • Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities.
  • Resolve customer issues with the support and guidance of management.
  • Maintain a clean, organized, and safe work environment.

Requirements:

  • High school diploma or equivalent preferred.
  • Hardware retail experience preferred but training can be provided.


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