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Product Support Sales Representative

2 months ago

Fort Wayne, Indiana, United States MacAllister Machinery Full time
Job Summary

MacAllister Machinery is seeking a highly organized and detail-oriented Product Support Sales Representative to join our team. As a key member of our sales team, you will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Key Responsibilities
  • Formulate and develop service-oriented programs that meet the approval of Caterpillar and prove profitable for the Company.
  • Review and update flat rates and work with the service departments to establish budgets and corporate expenditures.
  • Secure and process all generator parts and service business, including prospecting for new business, proactively contacting potential customers, and following up with customers.
  • Maintain order information and establish credit between the customer and Power Systems prior to service work being performed.
  • Pursue the critical success factors for the application, distribution, and satisfaction of the customers' needs for service programs relating to generators, industrial and marine engines.
  • Develop and maintain a professional working relationship with Caterpillar, their field representatives, and all Product Support personnel to support the service programs and achieve overall goals.
  • Initiate and complete reports and other associated paperwork detailing customer calls sales activity using a CRM.
  • Develop and update a customer list for mailings and maintain a customer quote log using a CRM.
  • Develop and maintain Customer Support Agreements (CSAs).
  • Create custom incremental parts and service quotes for customers.
  • Other related duties and projects assigned by management.

MacAllister Machinery is an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.