Customer Service Specialist

6 days ago


Birmingham, Alabama, United States Amazing Lash Studio Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lash Consultant at Amazing Lash Studio. As a Lash Consultant, you will be responsible for providing exceptional customer service, promoting and selling our services, and creating a welcoming and engaging experience for our guests.

Key Responsibilities:

  • Customer Service: Create a positive and memorable experience for our guests, ensuring they feel valued and satisfied with their visit.
  • Service Promotion: Understand and promote our service offerings, including choice upgrades, to increase sales and revenue.
  • Retail Sales: Understand and promote our exclusive retail products for guests' at-home usage and aftercare.
  • Guest Engagement: Create a charismatic and friendly atmosphere, ensuring guests feel comfortable and engaged throughout their visit.
  • Frequency Recommendations: Provide guests with personalized frequency recommendations and education on proper lash aftercare.
  • New Client Acquisition: Generate new clientele through our referral program and other marketing initiatives.
  • Continuous Learning: Participate in ongoing coaching and training sessions to improve skills and stay up-to-date on industry developments.
  • Administrative Tasks: Assist with administrative duties, including filing and data entry of guest records and surveys.
  • Special Events: Participate in special events to promote the studio and engage with the community.

Requirements:

  • Experience: Sales and customer service experience in the Beauty/Service/Retail industry.
  • Passion: Passionate about selling retail products and services, with a strong desire to provide exceptional customer service.
  • Skills: Self-motivated, multitasking, and able to manage multiple priorities in a fast-paced environment.
  • Attitude: Positive, friendly, upbeat, and personable demeanor and attitude.
  • Communication: Excellent communication skills, with the ability to effectively communicate with clients, studio management, and coworkers.
  • Appearance: Professional appearance at all times.
  • Teamwork: Thrives in a fun, fast-paced, team-oriented environment.

What We Offer:

  • Compensation: Hourly rate starting at $14/hr (eligible for bonus pay based on performance).
  • Benefits: Discounts on retail products, full-time benefits including Blue Cross Blue Shield Health & Dental, 401k, Short Term Disability, Life Insurance, Free DoorDash Pass, and 40 hours Accrued Annual Paid Time Off (after 6 months of continuous employment).


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