Program Manager, Electronic Revenue Operations Specialist

2 weeks ago


San Francisco, California, United States American Public Transit Association Full time
Job Summary

We are seeking a highly skilled Program Manager to lead our Electronic Revenue Operations team. As a key member of our organization, you will be responsible for ensuring the technical systems perform per contractual requirements, project managing to deliver new/enhanced system features, and overseeing daily operations.

Key Responsibilities
  • Collaborate with District staff to uncover and address system issues before they escalate
  • Identify and lead the implementation of program and policy improvements to the AET program and Clipper program
  • Active monitoring of daily transaction processing data for transit, tolls, traffic, and passenger volumes, revenue, and system budget and cost
  • Develop and implement plans to operate the program, including budgeting and resource allocation
Requirements
  • Expert stakeholder management skills to balance competing priorities and schedules
  • Strong customer focus and ability to foster goodwill among stakeholders
  • Leadership and program management experience with a strong technical background
  • Excellent interpersonal and communication skills


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