Guest Services Supervisor

3 days ago

Austin, Texas, United States Commodore Perry Estate Full time
Job Title: Guest Services Supervisor

At Commodore Perry Estate, we're seeking a skilled Guest Services Supervisor to lead our front desk team and deliver exceptional guest experiences. As a key member of our hospitality team, you'll be responsible for ensuring smooth check-ins, personalized service, and efficient problem resolution.

Key Responsibilities:
  • Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
  • Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
  • Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
  • Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
  • Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
  • Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
  • Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making.
Requirements:
  • 2+ years of hotel reception experience, preferably in a 4 or 5-star hotel
  • Extensive knowledge of Google Applications including G-mail, Calendar, Tasks, etc.
About Us:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

  • Guest Services Supervisor

    5 days ago

    Austin, Texas, United States Auberge Resorts Full time

    {"title": "Guest Services Supervisor", "description": "Unlock the Art of HospitalityAuberge Resorts Collection is seeking a seasoned Guest Services Supervisor to join our team at Commodore Perry Estate. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and...

  • Guest Services Supervisor

    5 days ago

    Austin, Texas, United States Oak View Group Full time

    About the RoleOak View Group is seeking a highly motivated and experienced Guest Services Supervisor to join our team at Moody Center Arena. As a key member of our Guest Services team, you will play a vital role in creating a safe and memorable experience for all guests.Key ResponsibilitiesSupervise team members during events, ensuring seamless execution of...

  • Guest Services Ambassador

    2 weeks ago

    Austin, Texas, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.Key ResponsibilitiesGuest Welcome and Support: Proactively welcome guests,...

  • Guest Services Ambassador

    3 weeks ago

    Austin, Texas, United States AEG Full time

    Job Title: Guest Services HostJob Summary:We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.Key Responsibilities:Proactively welcome...

  • Guest Services Ambassador

    1 day ago

    Austin, Texas, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center in Austin, Texas. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.This is a part-time position that requires flexibility and a...

  • Guest Services Ambassador

    2 weeks ago

    Austin, Texas, United States Oak View Group Full time

    Job Title: Guest Services HostOverview:We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a key member of our Guest Services team, you will play a vital role in creating a safe and memorable experience for all guests at our events.Responsibilities:Proactively welcome guests and assist with...

  • Guest Service Ambassador

    5 days ago

    Austin, Texas, United States aloft Full time

    Job OverviewWe are seeking a highly skilled Guest Service Representative to join our team at Aloft. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key ResponsibilitiesCheck in and check out hotel guests in a professional and personalized...

  • Guest Service Ambassador

    5 days ago

    Austin, Texas, United States aloft Full time

    Job OverviewThe Guest Service Representative is a vital role in delivering exceptional guest experiences at our Aloft hotels. As a brand ambassador, you will engage with guests, provide personalized service, and resolve any concerns that may arise.Key ResponsibilitiesCheck in and out guests in a professional and personalized mannerWelcome and register...

  • Guest Services Ambassador

    1 month ago

    Austin, Texas, United States Oak View Group Full time

    {"title": "Guest Services Host", "description": "OverviewOur Guest Services team plays a vital role in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to...

  • Guest Services Premium Concierge

    4 days ago

    Austin, Texas, United States Oak View Group Full time

    {"title": "Guest Services Premium Concierge", "description": "Job SummaryWe are seeking a highly skilled Guest Services Premium Concierge to provide exceptional service to our premium guests, clients, and partners at all events. This role requires a positive attitude, excellent customer service skills, and a flexible schedule.ResponsibilitiesProvide...

  • Guest Services Premium Concierge

    4 days ago

    Austin, Texas, United States AEG Full time

    Job Title: Guest Services Premium ConciergeWe are seeking a highly skilled and experienced Guest Services Premium Concierge to join our team at AEG. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our premium guests, clients, and partners at all events.Key Responsibilities:Provide world-class...

  • Royal Service Supervisor

    4 days ago

    Austin, Texas, United States AccorHotel Full time

    About the RoleWe are seeking a highly skilled and experienced Royal Service Supervisor to join our team at Fairmont Austin. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service are consistently met.Key ResponsibilitiesLead and supervise the day-to-day...

  • Guest Service Representative

    3 weeks ago

    Austin, Texas, United States KRISHNA AUSTIN LLC Full time

    Job OpportunityWe are seeking a skilled Guest Service Agent to join our team at KRISHNA AUSTIN LLC.As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests.Key responsibilities include:Registering and assigning rooms to guestsConfirming phone and online reservationsResponding to guest needs, requests, and...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    About the RoleThe Guest Services Manager is a key member of the team responsible for delivering exceptional guest experiences at Texas Performing Arts. Reporting to the Director of Guest Experience, this role oversees the planning and execution of public-facing activities and guest services before, during, and after events.Key ResponsibilitiesDevelop and...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're committed to providing exceptional service to our guests. As a Guest Services Representative, you'll play a key role in ensuring our guests have a comfortable and enjoyable stay.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...

  • Guest Service Representative

    4 weeks ago

    Austin, Texas, United States Hilton Garden Inn Austin North Full time

    Hotel Job Description **About Us** Hilton Garden Inn Austin North and Courtyard by Marriott is a hospitality company located in Austin, Texas, United States. Our hotel is conveniently situated at a prime location, providing exceptional services and amenities for our guests. **Job Summary** We are seeking a highly skilled Guest Service Agent to join our...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure accurate and timely processing of...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Vista Host Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Vista Host Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and accommodating.Key ResponsibilitiesProvide top-notch customer service to all hotel guests,...

  • Guest Services Manager

    3 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Job Title: Guest Services ManagerOmni Hotels & Resorts is seeking a highly skilled Guest Services Manager to join our team at the beautiful Barton Creek Resort & Spa.Job Summary:The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk, bell desk, and transportation services. This includes managing staff, ensuring...

  • Guest Services Representative

    1 month ago

    Austin, Texas, United States IPIC Theaters, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at IPIC Theaters, LLC. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at our theaters.Key ResponsibilitiesGuest InteractionGreet guests in a...