Customer Service and Administrative Associate
2 weeks ago
Key Responsibilities
- Set up customer profiles in our Point of Sale (POS) system (Scrap Dragon).
- Regularly update customer information in the POS to ensure accuracy and eliminate duplicates.
- Perform general administrative tasks, including preparing meeting agendas, filing documents, and managing incoming phone calls.
- Conduct project-based research, such as identifying potential customers and compiling summary reports.
- Manage cash register operations or POS transactions, ensuring accurate pricing and secure handling of credit and debit card payments.
- Welcome customers with a friendly demeanor, addressing their questions and providing information about our recycling services and procedures.
- Issue receipts or invoices for transactions, maintain precise records of daily cash flow, and reconcile cash at the end of each shift.
- Keep the cashier area tidy and stocked with necessary supplies.
- Follow company policies regarding cash handling and customer privacy, ensuring compliance with relevant laws.
- Collaborate with fellow cashiers and team members to ensure efficient operations and assist in training new staff.
- Address customer inquiries and concerns professionally, escalating complex issues as needed.
- Maintain a clean and safe cashier area, adhering to safety protocols and reporting any hazards.
- Perform end-of-day office cleanup, including waste disposal and kitchen organization.
- High school diploma or equivalent.
- Prior experience in cash handling, preferably in a retail or customer service environment.
- Strong numerical skills and attention to detail.
- Exceptional customer service and interpersonal abilities.
- Proficient in operating cash registers or POS systems.
- Ability to manage multiple tasks in a fast-paced setting.
- Knowledge of recycling processes is advantageous.
- Dependable and punctual with a strong work ethic.
- Familiarity with office software, including Microsoft Office Suite.
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal skills for effective interaction with customers and team members.
- Proficient in using computer systems for various operational tasks.
- Customer service-oriented approach to handling inquiries and complaints.
- Prolonged periods of sitting, with occasional bending and twisting.
- Frequent hand movements, including keyboarding and mouse usage.
- Ability to work in both indoor and outdoor settings.
- Capable of maintaining composure under stress and managing interruptions.
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