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Customer Service Associate for Insurance

2 months ago

Houston, Texas, United States Scott Bigott-Farmers Insurance Agency Full time
Job Overview

The Customer Service Associate role will encompass managing multiple phone lines, delivering exceptional service to clients, welcoming visitors to the office, composing correspondence and reports, along with other administrative tasks as assigned by the agency leadership or team members. Our agency has been a prominent player in the industry for over two decades and is deeply engaged in community initiatives.


Compensation and Benefits

Annual Salary + Performance-Based Commission + Bonus Potential

Comprehensive Health Coverage

Dental and Vision Plans

Hands-On Training Programs

Opportunities for Career Advancement

Retirement Savings Plan


Key Responsibilities
  • Achieve new business production targets as set forth.
  • Generate new business leads through phone outreach, networking, and various sources.
  • Process requests for changes to customer policies.
  • Collect all necessary documentation from clients.
  • Manage incoming claims inquiries from clients.
  • Complete requests for Evidence of Insurance.

Qualifications
  • A Property & Casualty license is preferred, but we are willing to train the right candidate.
  • Demonstrate a strong desire to learn, be resourceful, and open to coaching.
  • Exhibit a positive, enthusiastic, and proactive attitude.
  • Be a motivated self-starter with a sense of urgency.
  • Possess excellent communication and interpersonal skills.