Energy Improvement Services Coordinator

1 week ago

Lawrence, Massachusetts, United States Greater Lawrence Community Action Council Full time
Job Description

At Greater Lawrence Community Action Council, we are seeking a highly skilled Case Management Specialist to join our team. This role is responsible for assisting clients in identifying appropriate energy improvement services on a long-term basis.

The ideal candidate will have a strong background in human services, education, or a related field, and be able to develop strong working relationships with our client population. They will be responsible for implementing and overseeing relationships, programs, and case management, and will work closely with clients to develop individualized energy service improvement plans.

Key Responsibilities:

  • Case Management: Works with clients to develop individualized energy service improvement plans, assists clients with applications, completes supportive and subsidized paperwork, and advocates for clients.
  • Maintains Client Records: Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines.
  • Home Visits/Client Follow-up: Continually monitors and evaluates each client's energy services progression through their case management plan, and develops corrective action revisions to the plan as needed.
  • Support and Referral Services: Provides financial assistance by referring clients to the MVRF program and other special programs, assists in completing applications, organizes educational workshops, and helps perform outreach to the community.

Requirements:

  • Bachelor's degree in human services, education, communications, or a related field or Five years of experience providing services to low-income populations.
  • Knowledge of energy programs and energy-saving measures (preferred).
  • Must be bilingual (English/Spanish).
  • Excellent written and oral communication skills.
  • Skills in developing energy plans for clients and case management.
  • Must have proficient computer skills in Microsoft Office and be familiar with maintaining a database.
  • Must be committed to providing effective customer/client service and demonstrate self-initiative.
  • Must be able to work independently as well as part of a team.
  • Must be able to interact with highly diversified clientele and be able to work in a high-volume office environment.

Working Conditions:

  • This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.
  • The employee is occasionally required to kneel, crouch, or crawl.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

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