Application Support Specialist

4 weeks ago

Fort Worth, Texas, United States Yesway Full time
Job Summary:

Yesway is seeking a skilled Application Support Engineer to join our team. As a key member of our support organization, you will provide critical support to our current POS environment, handle Tier II tickets, and work with store team members to resolve issues quickly.

Key Responsibilities:

Provide support to our current POS environment
Handle Tier II tickets and work with store team members to resolve their issues quickly
Monitor performance and ensure system availability and reliability of POS
Troubleshoot store applications such as our rewards program, monitor system resource utilization, trending, and capacity planning
Create interfaces for current and new systems utilizing PowerShell and SQL, including FTP, data handling between Yesway and third party for new and existing systems
Support various applications that pull data via API caller for loading into data warehouse
Provide Level-2 and advanced tier two support and troubleshooting to resolve issues
Work with TLOG or general log data and be comfortable with the manipulation of that data
Provide on-call support as needed and handle escalations from Tier I service desk
Will need to understand general configuration changes and be comfortable making updates

Requirements:

Bachelor's Degree or MIS or 6 years of experience
3+ years of relevant work experience in large organizations in a support role
Must have been part of a tier II support organization and comfortable working between tier one and tier three
Requires 3 years' experience with SQL, POS, and .NET
Experience in C-Stores or retail is required. Fuel pump understanding is ideal
Understanding of API's and have the ability to troubleshoot issues
Hands-on experience as a technical support / application engineer. Comfortable with writing scripts to push into production or out to stores and POS systems
Previous role as a tier II tech or application support with understanding of ERP and how information flows and be capable of troubleshooting various failure points along the way
Must be able to solve complex and cross-functional problems
Ability to work independently with limited supervision
Comfortable working independently on projects and driving them to completion
Ability to work after hours and weekends as needed
Must be familiar with a ticketing system such as Remedy or Service Now
Must have previous POS experience
Strong analytical, technical, verbal, and written communication skills
Experience writing technical documents, software design documentation, and maintenance
Experience with data manipulation and visualization tools

Preferred Skills and Competencies:

A proven understanding of database and analysis tools such as SQL and Excel, including demonstrated analytical skills to solve business issues
Demonstrable project management skills and creating APIs for various interfaces

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