Application Support Specialist

3 weeks ago

Fort Worth, Texas, United States Intelliswift Software Full time

Job Title: Application Support Specialist

Job Summary:

We are seeking an experienced Application Support Specialist to join our team at Intelliswift Software. The successful candidate will be responsible for maintaining and supporting all client's Credit Union business applications and technical tools and utilities needed to support these applications.

Key Responsibilities:

  • Manage the daily administration, support, maintenance, database administration, proactive monitoring, moving development software into production, system performance and capacity, software compatibility and upgrades, vendor management, application and system run book documentation for over 140 business applications.
  • Perform tier 3 escalation for all software applications hosted internally and externally and work closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve and prevent system outages and disruptions 24x7.
  • Provide feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures.
  • Coordinate with Testing and QA to create, refresh and stage testing environments.
  • Adhere to the software release schedule, software compatibility matrix, and change management.
  • Communicate to all levels of the organization and assist and follow up on any scheduled or unscheduled system outages.
  • Oversee vendor management, vendor relations and escalation, enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction.

Requirements:

  • Bachelor's degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience.
  • Strong knowledge of the financial services industry, and credit union's departments, products and systems.
  • Extensive technical skills related to software applications.
  • Proficiency and practical experience with Episys financial application, SQL, Microsoft Operating Systems and tools, AIX and PowerOn programming.

Preferred Qualifications:

  • Experience with database and programming fundamentals, networking technologies, hardware components, and interfaces and middleware.
  • Experience with Java, HTML, .Net, web services, Netapp SAN, IBM hardware, VMWare, Cisco networking, and Citrix.

Top 3 to 5 skillsets / years of experience:

  • Demonstrated ability to troubleshoot applications and document them 2+
  • SQL 2+
  • Episys or core system 2+
  • Jack Henry products 2+
  • On-line banking 2+

Knowledge, Skills & Abilities:

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software.
  • Ability to demonstrate proficiency to multi-task, plan, schedule, and organize.
  • Ability to work well under stress, manages competing priorities, and meets deadlines.
  • Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards.
  • Ability to exercise excellent troubleshooting skills to analyze problems objectively.
  • Ability to think logically with attention to detail and a focus on follow-up.
  • Ability to demonstrate results-driven, strong decision making skills.
  • Ability to exercise strong vendor management skills and work collaboratively to achieve results.
  • Ability to be on-call 24/7 and willingness to work flexible shifts.
  • Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills.
  • Ability to sit for prolonged periods of time while operating a computer.
  • Ability to maintain satisfactory performance and attendance.

Additional Requirements:

  • Ability to pass applicable client's and Credit Union pre-hire compliance checks.

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