Application Support Specialist with SQL Expertise

1 month ago

Fort Worth, Texas, United States LeadStack Inc. Full time

Job Title: Application Support/Production Support with SQL

Location: Dallas, TX (Hybrid - 2 days a week onsite)

Duration: 3 months CTH

Job ID:

Rate Range: $35/hr. - $42/hr. on W2

Job Summary:

We are seeking a highly skilled Application Support/Production Support with SQL professional to join our team at LeadStack Inc. As a key member of our contingent workforce solutions team, you will be responsible for managing the daily administration, support, and maintenance of over 140 business applications.

Key Responsibilities:

  • Manage the daily administration, support, and maintenance of over 140 business applications
  • Perform tier 3 escalation for all software applications hosted internally and externally
  • Work closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve, and prevent system outages and disruptions 24x7
  • Provide feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures
  • Coordinate with Testing and QA to create, refresh, and stage testing environments
  • Adhere to the software release schedule, software compatibility matrix, and change management
  • Communicate to all levels of the organization and assist and follow up on any scheduled or unscheduled system outages
  • Oversee vendor management, vendor relations, and escalation, enforcement of service level agreements, and monitoring and ensuring vendor alignment with business strategic direction
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations

Requirements:

  • Bachelor's degree in computer science, engineering, management information systems, or related field, or four years of equivalent technical experience
  • Strong knowledge of the financial services industry and credit union's departments, products, and systems
  • Extensive technical skills related to software applications
  • Proficiency and practical experience with Episys financial application, SQL, Microsoft Operating Systems and tools, AIX, and PowerOn programming

Preferred Qualifications:

  • Experience with database and programming fundamentals, networking technologies, hardware components, and interfaces and middleware
  • Experience with Java, HTML, .Net, web services, Netapp SAN, IBM hardware, VMWare, Cisco networking, and Citrix

Knowledge, Skills & Abilities:

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate proficiency to multi-task, plan, schedule, and organize
  • Ability to work well under stress, manages competing priorities, and meets deadlines
  • Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards
  • Ability to exercise excellent troubleshooting skills to analyze problems objectively
  • Ability to think logically with attention to detail and a focus on follow-up
  • Ability to demonstrate results-driven, strong decision-making skills
  • Ability to exercise strong vendor management skills and work collaboratively to achieve results
  • Ability to be on-call 24/7 and willingness to work flexible shifts
  • Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills
  • Ability to sit for prolonged periods of time while operating a computer
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

How to Apply:

To know more about current opportunities at LeadStack, please visit us on

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