Business Operations Manager

3 weeks ago

Tallahassee, Florida, United States KPMG Full time

Business Title: Manager, Account Management


Requisition Number:

Function:
Business Support Services



Area of Interest:

State:

FL

City:
Tallahassee



Description:

KPMG is a leading audit, tax, and advisory services firm that provides real results for its clients. Our growth is driven by delivering exceptional services and our culture encourages individual development, inclusivity, and innovative excellence. We are consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, and others.

We are seeking a Manager, Account Management to join our Growth and Strategy organization. As a key member of our team, you will drive account operations strategy and communication, work with account leadership to develop and implement account growth initiatives, and oversee account operations onshore and offshore resources.

Responsibilities:

  • Drive account operations strategy and communication
  • Work with account leadership to develop and implement account growth initiatives
  • Oversee account operations onshore and offshore resources
  • Project manage the implementation and integration of client Vendor Management Systems (VMS) into account processes
  • Leverage appropriate firm tools and resources for accurate and timely reporting
  • Manage recurring and ad hoc account reporting, to include pipeline, financial planning, engagement tracking, and responses to client requests for information
  • Serve as the point of contact for other required KPMG or client-required reporting
  • Understand the client Master Services Agreement (MSA), statement of work (SOW) templates, and rate card(s)
  • Manage response to and ensure compliance with MSA requirements
  • Supervise responses to client requests, audits, and risk assessments
  • Work with account leadership to stay current on any changes to the MSA and understand operational implications for SOW templates and rates
  • Communicate operational changes to the team
  • Oversee responses to member firm inquiries
  • Supervise Sentinel approval tracking and tree maintenance
  • Interface with client vendor management, sourcing, and procurement leads
  • Maintain relationship with client procurement function to optimize contract processing times
  • Provide oversight and direction to account onshore and offshore resources, ensuring continuous process improvement, and increased efficiency
  • Manage new account team onboarding, collaboration platform maintenance, and assist with onboarding collateral creation
  • Ensure business continuity of the account processes and resources

Qualifications:

  • Minimum eight years of recent experience in one or more business related areas such as, Financial and Data Analysis, Project Management, and Business Operations
  • Minimum two years of recent experience with people management
  • Bachelor's Degree from an accredited college or university in business administration, finance, or related field
  • Master's degree from an accredited college/university preferred
  • Strong knowledge of Microsoft Office and data analysis/reporting in Excel
  • Experience with collaboration platforms, Customer Relationship Databases, and Vendor Management Systems preferred

KPMG complies with all local/state regulations regarding displaying salary ranges. We offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work ( '.

KPMG LLP (the U.S. member firm of
KPMG International) offers a comprehensive compensation and benefits package.
KPMG is an affirmative action-equal opportunity employer.
KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

The attached link ( contains further information regarding the firm's compliance with federal, state, and local recruitment and hiring laws. No phone calls or agencies please.



KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to
KPMG offices, client sites, or
KPMG events, except when mandated by federal, state, or local law.

In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.


Los Angeles County applicants:
Material job duties for this position are listed above.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

GL: 4

GF: 15300

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