Restaurant Operations Manager
2 hours ago
At NewVine Employment Group, we are seeking a seasoned hospitality professional to lead our restaurant team as a General Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional service, and driving business growth.
Key Responsibilities:
- Provide leadership and direction to the restaurant team, fostering a positive and collaborative work environment
- Oversee all aspects of restaurant operations, including staffing, scheduling, inventory management, and budgeting
- Ensure adherence to quality standards and food safety regulations, maintaining the highest level of cleanliness and hygiene
- Develop and implement strategies to drive revenue growth and increase profitability
- Monitor and analyze key performance indicators (KPIs), such as sales trends, guest feedback, and labor costs, and take proactive measures to address areas of improvement
- Train and mentor staff members to deliver exceptional service and uphold the restaurant's brand standards
- Handle guest inquiries, complaints, and feedback in a professional and timely manner, striving to exceed guest expectations
- Manage catering operations, including client relations, menu planning, and event coordination, to ensure seamless execution and customer satisfaction
- Collaborate with the executive chef and culinary team to develop seasonal menus, special promotions, and innovative dining experiences
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Experience with fast casual restaurant chains (preferred)
- Minimum of 5 years of experience in restaurant management, with at least 2 years in a leadership role
- Ability to manage and lead a team of 20+ members
- Proven track record of success in driving sales, controlling costs, and achieving business objectives
- Strong leadership skills with the ability to motivate and inspire a diverse team
- Excellent communication and interpersonal skills, with the ability to build rapport with guests, staff, and vendors
- Knowledge of industry trends, food and beverage concepts, and best practices in hospitality management
- Proficiency in restaurant POS systems, Microsoft Office, and other relevant software applications
- ServSafe certification or equivalent food safety training is required
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