Senior ServiceNow Developer

2 days ago


Irving, Texas, United States Citigroup Inc Full time
Job Summary

We are seeking a highly skilled ServiceNow Developer to join our Citi Technology Infrastructure (CTI) department. The ideal candidate will have hands-on experience with ServiceNow platform administration, configuration, and monitoring, as well as strong knowledge of Java script, XML, HTML, CSS, bootstrap, and web service integrations using REST or SOAP.

Key Responsibilities
  • Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities
  • Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
  • People Management skills paired with development skills
  • Act as a lead and architect of a solution on the ServiceNow platform
  • Partner with product owners, process owners, and other business leaders to build Service Management solutions
  • Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
  • Design, prototype, implement, test and deploy solutions on the platform
Qualifications
  • Hands on experience with Service Now platform administration, configuration, and monitoring
  • 6+ years of experience as a hands-on engineer and developer
  • 4+ years managing ServiceNow or similar Service Management products
  • Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting
  • Strong knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP
  • Experience with upgrades and clones
  • Experience in ATF is a plus
  • Experience in Reporting and Performance Analytics
  • Service Now certifications are a plus
  • Excellent organizational skills, time management skills, sharp analytical and problem solving skills
  • Solid technical background with understanding and/or hands-on experience in software development
  • BA/BS in Computer Science (In lieu of degree, 4+ years work experience)


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