ServiceNow Business Analyst

5 days ago


Irving, Texas, United States Incedo Inc. Full time
ServiceNow Business Analyst

At Incedo Inc., we are seeking a highly skilled ServiceNow Business Analyst to join our team. As a ServiceNow Business Analyst, you will play a critical role in understanding business processes, identifying areas for improvement, and implementing solutions using the ServiceNow platform.

Key Responsibilities:
  • Collaborate with business stakeholders to understand their needs and requirements.
  • Document and analyze business processes, workflows, and requirements.
  • Translate business requirements into technical specifications.
  • Configure and customize the ServiceNow platform based on business needs.
  • Develop and maintain ServiceNow workflows, scripts, business rules, UI policies, and ACLs.
  • Ensure that ServiceNow applications are integrated with other enterprise systems as required.
  • Design ServiceNow solutions that align with business goals and best practices.
  • Create detailed documentation, including process flows, functional specifications, and user guides.
  • Develop and maintain project plans, status reports, and other project-related documentation.
  • Coordinate and conduct testing activities to ensure the quality and functionality of ServiceNow applications.
  • Identify and resolve defects and issues during testing phases.
  • Ensure that solutions meet performance, security, and scalability requirements.
  • Provide training and support to end-users and stakeholders on ServiceNow applications and processes.
  • Develop training materials and conduct training sessions.
  • Offer ongoing support and troubleshooting for ServiceNow-related issues.
  • Stay current with ServiceNow updates, new features, and best practices.
  • Proactively identify opportunities for process improvements and automation.
  • Collaborate with cross-functional teams to drive continuous improvement initiatives.

We are looking for a talented individual who can work collaboratively with our team to deliver high-quality ServiceNow solutions. If you have a passion for business analysis and a strong understanding of the ServiceNow platform, we encourage you to apply for this exciting opportunity.



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