Senior IT Service Management Specialist

2 weeks ago

Irving, Texas, United States Foot Locker Full time
Job Title: Senior IT Service Management Analyst

Overview:

Foot Locker Inc. is seeking a highly skilled Senior IT Service Management Analyst to join our team. The successful candidate will be responsible for leading the Problem Management area and coordinating all aspects of technology problem identification, description, root cause analysis, and permanent remediation within Foot Locker.

This role will collaborate with leaders and individual contributors across the IT landscape to understand the source of issues, be they with technology stacks, code, process, implementation, or any myriad of causes. The ideal candidate will have a business-value-first thinking approach, accompanied by tenacious done means done thinking, to ensure the success of this team member.

Responsibilities:

  • Identify root cause of issues and long-term remedies.
  • Prevent recurrence of problems in collaboration with cross-functional teams.
  • Identify foundational systems, architectural, or process-related problems.
  • Develop workarounds or other solutions to incidents.
  • Create reports and establish metrics from available data to discern patterns for future remediation and prevention.
  • Partner closely with Incident and Change Management teams to optimize processes, reduce bureaucracy, and speed solutions to market while adhering strictly to Security and Audit guidelines.
  • Create projects and drive them to completion.
  • Drive the complete and accurate completion of all RCA documents.
  • Drive the creation of MAPs (Management Action Plans) from RCA findings.
  • Ensure closure and full completion of all MAPs within agreed upon timelines.
  • Analyze historical data to identify and eliminate potential incidents before they occur.
  • Design and constantly improve problem management process and strategy with short feedback loops and active collaboration with customers and IT partners.
  • Partner with the ServiceNow Agile Development team to ensure that the processes within the tool match and remain aligned with the needs of the Problem Management area.

Qualifications:

  • Bachelors degree in computer science, Information Technology, or other equivalent majors.
  • Minimum of 3 years experience with ITIL, Service Management, Agile, and DevOps practices.
  • Knowledge of and experience with ServiceNow required.
  • Strong leadership and communication skills to lead a highly nimble, hyper-collaborative, and cross functional team.
  • Ability to translate technical language and concepts into business-friendly and customer-centric communication and explanations.
  • Strong knowledge of systems, networks, hardware, and software from an automation & monitoring standpoint.
  • Comfortable negotiating matrix organizations and responsibilities.
  • Ability to work across teams/time-zones, supporting and managing large infrastructure & cross-organizational projects.
  • ITIL adherence to strict change, problem, and incident management processes and procedures.
  • Self-Starter with a Sense of Urgency.
  • Technology as a Business-Enabler mindset.
  • Proven track record in demonstrating operational efficiencies at an enterprise level.
  • Customer-obsessed.

Benefits:

The annual base salary range is $70,000 - $90,000. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Benefits:

  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

  • Senior Systems Management Specialist

    49 minutes ago

    Irving, Texas, United States Citigroup, Inc. Full time

    About the Role:Citigroup, Inc. is seeking a highly skilled Senior Systems Management Specialist to join our team. As a key member of our Operations & Technology group, you will be responsible for ensuring the health and stability of our systems management infrastructure. This includes expert support, technology modernization, and resolving complex issues...

  • Senior Home Health Nurse

    3 weeks ago

    Irving, Texas, United States Your Tailor Made Senior Service Full time

    Job OpportunityYour Tailor Made Senior Service is seeking a skilled Registered Nurse to provide high-quality care to adult patients in their homes.Responsibilities:Deliver comprehensive nursing care in the patient's home, as prescribed by the physician in the plan of care.Ensure quality and safe delivery of home health care services, adhering to all...

  • Senior POS Specialist

    4 days ago

    Irving, Texas, United States 7-Eleven Full time

    Job Title: Senior POS SpecialistAt 7-Eleven, we're on a mission to contemporize the brand and redefine convenience. We're seeking a highly skilled Senior POS Specialist to join our team and help us achieve this goal.Job SummaryThe Senior POS Specialist will be responsible for maintaining the Verifone Point of Sale system in our Petroleum, Convenience, and...

  • Senior IT Service Management Specialist

    4 weeks ago

    Irving, Texas, United States Foot Locker Full time

    OverviewFoot Locker Inc. is seeking a highly skilled Senior IT Service Management Analyst to join our team. The successful candidate will be responsible for leading the Problem Management area and coordinating all aspects of technology problem identification, description, root cause analysis, and permanent remediation within Foot Locker.This role will...

  • Senior Technical Specialist

    3 days ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job SummaryMicrosoft Corporation is seeking a highly skilled Senior Technical Specialist to join our Customer Service & Support (CSS) team. As a key member of our Mission Critical Services for Azure Events (MCSAE) team, you will be responsible for providing advanced technical support and expertise to our customers.Key Responsibilities:Act as the final point...

  • Senior Cybersecurity Specialist

    2 weeks ago

    Irving, Texas, United States Saxon Global Full time

    Job Title: Senior Cybersecurity SpecialistJob Summary:We are seeking a highly skilled Senior Cybersecurity Specialist to join our team at Saxon Global. As a key member of our security team, you will be responsible for evaluating and implementing new technologies, analyzing cybersecurity-related components and controls, and identifying and resolving potential...

  • Senior Employment and Litigation Paralegal Specialist

    2 weeks ago

    Irving, Texas, United States APEX Service Partners Full time

    Job Title: Senior Employment and Litigation ParalegalCompany Overview:APEX Service Partners, LLC is a leading provider of residential home services, with a strong presence in over 100 locations across the United States. As a dynamic and growing company, we are seeking a highly skilled Senior Employment and Litigation Paralegal to join our team.Job Summary:We...

  • Senior Tax Specialist

    1 month ago

    Irving, Texas, United States Celanese International Corporation Full time

    {"h1": "Senior Tax Specialist at Celanese International Corporation", "p": "We are seeking a highly skilled Senior Tax Specialist to join our team at Celanese International Corporation. As a Senior Tax Specialist, you will be responsible for preparing and filing monthly, quarterly, and annual sales use tax returns for all states in which Celanese has nexus....

  • Senior Tax Specialist

    3 weeks ago

    Irving, Texas, United States Celanese Full time

    {"h1": "Senior Tax Specialist Job Description", "p": "At Celanese, we are seeking a highly skilled Senior Tax Specialist to join our team. As a Senior Tax Specialist, you will be responsible for preparing and filing monthly, quarterly, and annual sales use tax returns for all states in which Celanese has nexus. You will also process tax payments to...

  • Health Information Management Coder Senior Specialist

    1 month ago

    Irving, Texas, United States Della Infotech Full time

    Health Information Management Coder Senior Job Description **Job Summary** We are seeking a highly skilled Health Information Management Coder Senior to join our team at Della Infotech. As a key member of our HIM department, you will be responsible for maintaining current and high-quality ICD-10-CM/PCS coding for all Inpatient diagnoses and procedural...

  • Health Information Management Specialist Senior

    2 weeks ago

    Irving, Texas, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled and experienced Health Information Management Coder Senior to join our team at Della Infotech. The successful candidate will be responsible for maintaining current and high-quality ICD-10 CM/PCS coding for all inpatient diagnoses and procedural occurrences.Key ResponsibilitiesAbstract data into CHRISTUS Health...

  • Senior SEO Specialist

    3 weeks ago

    Irving, Texas, United States Citigroup Full time

    Job Title: Senior SEO SpecialistCitigroup is seeking a highly skilled Senior SEO Specialist to join our team. As a key member of our Marketing department, you will be responsible for developing and implementing SEO strategies that align with our business goals and objectives.Key Responsibilities:Develop and execute SEO strategies that drive organic growth...

  • Health Information Management Specialist Senior

    2 weeks ago

    Irving, Texas, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled Senior Health Information Management Coder to join our team at Della Infotech. As a key member of our HIM department, you will be responsible for maintaining accurate and high-quality ICD-10 CM/PCS coding for all inpatient diagnoses and procedural occurrences.Key ResponsibilitiesAbstract data into CHRISTUS Health...

  • Health Information Management Specialist Senior

    2 days ago

    Irving, Texas, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled Health Information Management Coder Senior to join our team at Della Infotech. The successful candidate will be responsible for maintaining current and high-quality ICD-10 CM/PCS coding for all inpatient diagnoses and procedural occurrences.Key ResponsibilitiesAbstract data into CHRISTUS Health electronic medical...

  • Senior Tax Compliance Specialist

    1 month ago

    Irving, Texas, United States Celanese International Corporation Full time

    {"h1": "Senior Tax Specialist Job Description", "p": "At Celanese International Corporation, we are seeking a highly skilled Senior Tax Specialist to join our team. As a Senior Tax Specialist, you will be responsible for ensuring compliance with all tax laws and regulations, preparing and filing tax returns, and maintaining accurate...

  • Senior Sales Specialist

    3 days ago

    Irving, Texas, United States Microsoft Corporation Full time

    Job Title: Senior Sales Specialist - SecurityAt Microsoft Corporation, we are committed to empowering every person and organization on the planet to achieve more. We are seeking a highly skilled and experienced Senior Sales Specialist - Security to join our team.Job Summary:The Senior Sales Specialist - Security will be responsible for building digital...

  • Senior POS Specialist

    3 weeks ago

    Irving, Texas, United States 7-Eleven Full time

    About This OpportunityWe are seeking a highly skilled Senior POS Specialist to join our team at 7-Eleven, Inc. As a key member of our Petroleum, Convenience, and Retail branch, you will be responsible for maintaining the Verifone Point of Sale system and ensuring its seamless integration with various teams and systems.Key ResponsibilitiesCollaborate with...

  • Health Information Management Specialist Senior

    2 weeks ago

    Irving, Texas, United States Della Infotech Full time

    Job SummaryWe are seeking a highly skilled Senior Health Information Management Coder to join our team at Della Infotech. As a key member of our HIM department, you will be responsible for maintaining accurate and high-quality ICD-10 CM/PCS coding for all inpatient diagnoses and procedural occurrences.Key ResponsibilitiesAbstract data into CHRISTUS Health...

  • Accounting Specialist Senior

    3 days ago

    Irving, Texas, United States OneMain Financial Full time

    Accounting Specialist SeniorAt OneMain Financial, we're looking for a dynamic and driven finance professional to join our accounting team in Irving, TX. As an Accounting Specialist Senior, you'll be responsible for research, analysis, monitoring, and other accounting functions related to issues and financial control projects and processes. This role involves...

  • Home Health Nurse

    2 weeks ago

    Irving, Texas, United States Your Tailor Made Senior Service Full time

    Job OpportunityYour Tailor Made Senior Service is seeking a skilled Registered Nurse to provide high-quality care to adult patients in their homes.ResponsibilitiesDeliver Quality Care: Provide comprehensive nursing care to patients in their homes, as prescribed by physicians.Assess and Develop Care Plans: Conduct thorough assessments and develop, implement,...