ServiceNow ITSM Developer
1 day ago
ServiceNow ITSM Developer
Overview
The ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.
Key Responsibilities
- Collaborate with stakeholders to gather and analyze requirements for ServiceNow functionality
- Perform system integration and data migration tasks within the ServiceNow platform
- Provide technical support and troubleshooting for ServiceNow ITSM platform
- Implement best practices for coding, testing, and implementing ServiceNow solutions
- Implement and maintain ServiceNow integrations with third-party systems
- Strong knowledge of ServiceNow modules, especially in ITSM and CMDB
- Provide technical expertise in identifying, evaluating, and developing solutions that meet user requirements
- Keep up-to-date with ServiceNow best practices and new features
- Monitor and optimize ServiceNow performance
Development:
Design, develop, and customize ServiceNow applications, modules, and workflows using JavaScript, Glide APIs, and ServiceNow best practices.
Reporting and Analytics:
Create and manage reports, dashboards, and metrics to monitor platform performance and support decision-making.
Collaboration:
Work closely with stakeholders to gather requirements, provide solutions, and ensure alignment with business objectives.
Best Practices:
Stay updated on ServiceNow releases, best practices, and emerging technologies to continually improve the platform.
- Strong communication and collaboration skills to work effectively with cross-functional teams
User Support:
Provide technical support and troubleshooting for ServiceNow users, resolving issues in a timely manner.
- Translate functional specifications into logical, competent-based technical designs
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field and ServiceNow Certified Application Developer (CAD) certification. Minimum of 7 years of experience in ServiceNow development and implementation and strong proficiency in JavaScript, HTML, and CSS for ServiceNow customization.
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