ServiceNow ITSM Developer

1 day ago


Irving, Texas, United States Resource Informatics Group Full time
Job Title:
ServiceNow ITSM Developer

Overview
The ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.

Key Responsibilities

  • Collaborate with stakeholders to gather and analyze requirements for ServiceNow functionality
and implement custom applications and workflows in ServiceNow ITSM.

  • Perform system integration and data migration tasks within the ServiceNow platform
and configure and customize ServiceNow modules and applications to meet business needs.

  • Provide technical support and troubleshooting for ServiceNow ITSM platform
  • Implement best practices for coding, testing, and implementing ServiceNow solutions
and collaborate with cross-functional teams on ServiceNow development projects.

  • Implement and maintain ServiceNow integrations with third-party systems
using REST/SOAP APIs, ensuring seamless data flow.

  • Strong knowledge of ServiceNow modules, especially in ITSM and CMDB
  • Provide technical expertise in identifying, evaluating, and developing solutions that meet user requirements
and participate in Agile development processes and contribute to sprint planning and review sessions.

  • Keep up-to-date with ServiceNow best practices and new features
  • Monitor and optimize ServiceNow performance

Development:
Design, develop, and customize ServiceNow applications, modules, and workflows using JavaScript, Glide APIs, and ServiceNow best practices.

Reporting and Analytics:
Create and manage reports, dashboards, and metrics to monitor platform performance and support decision-making.

Collaboration:
Work closely with stakeholders to gather requirements, provide solutions, and ensure alignment with business objectives.

Best Practices:
Stay updated on ServiceNow releases, best practices, and emerging technologies to continually improve the platform.

  • Strong communication and collaboration skills to work effectively with cross-functional teams

User Support:
Provide technical support and troubleshooting for ServiceNow users, resolving issues in a timely manner.

  • Translate functional specifications into logical, competent-based technical designs

Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field and ServiceNow Certified Application Developer (CAD) certification. Minimum of 7 years of experience in ServiceNow development and implementation and strong proficiency in JavaScript, HTML, and CSS for ServiceNow customization.

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