Job Summary:

We are seeking a highly organized and innovative Ambassador Agent to join our team at HayMax Hotels LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting our hotel's amenities and services.

Key Responsibilities:

• Provide warm and welcoming greetings to guests, verifying reservations and ensuring a smooth check-in process.
• Offer guests information on local attractions, dining, entertainment, and transportation services, making reservations and recommendations to enhance their stay.
• Respond promptly to guest complaints, concerns, and requests, resolving issues in a way that meets guest expectations while maintaining hotel policies and standards.
• Answer incoming calls and emails professionally, providing accurate information or directing guests to relevant departments for assistance.
• Collaborate with housekeeping, maintenance, and reservations departments to provide a seamless experience for guests, communicating special requests and preferences.
• Promote hotel amenities, services, and special packages to guests during their stay, encouraging upselling opportunities to enhance their experience.
• Familiarize guests with hotel facilities, policies, and services during check-in, offering a personal farewell and invitation to return during check-out.

Requirements:

• Excellent guest service and problem-resolution skills.
• Ability to handle multiple tasks and work under pressure.
• Ability to work flexible schedules, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.

Benefits:

• Annual and Seasonal Bonus Opportunities
• Medical/Dental/Vision
• Employee Assistance Program
• Hotel Discounts
• Tuition Assistance
• IRA Retirement Plan
• Paid Vacation, Sick and Volunteer Days
• Employee Incentive Programs
• Paid Bus Passes
• Ski Pass

How to Apply:

Please submit your application to jobs@haymaxhotels.com or call 970.544.4190 for more information.