Member Experience Concierge

7 hours ago

Aspen, United States Marriott International, Inc Full time
Additional InformationPay: $28.00/hour
Job Number24183066
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

 

Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.

 

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

 

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:          None

 

The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The application deadline for this position is 35 days after the date of this posting, 10/22/2024.

 

MIRJ

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


Keywords:

member experience, concierge, guest services, hospitality, pre-arrival arrangements, check-in, customer service, luxury service, amenities, Ritz-Carlton

  • Member Experience Concierge

    21 hours ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    3 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    3 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    3 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    3 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    4 weeks ago

    Aspen Gerbaz, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...

  • Concierge Ambassador

    4 weeks ago

    Aspen, Colorado, United States Auberge Resorts Full time

    Concierge Opportunity at Auberge ResortsAuberge Resorts Collection is seeking a skilled and enthusiastic Concierge to join our team at Hotel Jerome in Aspen. As a Concierge, you will be responsible for providing exceptional guest service, making reservations, and recommending local attractions to enhance the guest experience.Key Responsibilities:Assist...

  • Member Experience Concierge

    6 days ago

    Aspen, Colorado, 81611, Pitkin County, CO, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...

  • Concierge

    4 weeks ago

    Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and courteous Concierge to join our team at Marriott International Inc. As a Concierge, you will be responsible for providing exceptional guest service, responding to guest requests, and ensuring a seamless experience for our valued guests.Key ResponsibilitiesRespond to guest requests for special arrangements or...

  • Concierge Ambassador

    3 weeks ago

    Aspen, Colorado, United States Auberge Resorts Full time

    Concierge Role OverviewWe are seeking a skilled and enthusiastic Concierge to join our team at Auberge Resorts Collection. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional guest experiences.Key Responsibilities:Assist guests with various inquiries, making reservations, and...

  • Concierge Assistant

    4 weeks ago

    Aspen, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and attentive Concierge to join our team at The St. Regis Aspen Resort. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key ResponsibilitiesRespond to guest requests for special arrangements or services, making...

  • Concierge - Residences at The Little Nell

    4 weeks ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job SummaryThe Concierge is a key member of our Front Office team, responsible for providing exceptional service to our guests. This role requires a friendly, courteous, and professional demeanor at all times, with a strong focus on delivering personalized experiences.Key ResponsibilitiesWelcome and register guests, presenting statements and collecting...

  • Concierge

    4 days ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g.,...

  • Concierge

    5 days ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $24.72/hourJob Number24192959Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond to guest requests for special arrangements or services (e.g.,...

  • Concierge - Residences at The Little Nell

    4 weeks ago

    Aspen, Colorado, United States Aspen Skiing Company Full time

    Job SummaryThe Concierge is responsible for welcoming and registering guests, presenting statements, checking credit, and collecting payment for departing guests. This role requires a friendly, courteous, and professional demeanor in all interactions with guests and employees.Key ResponsibilitiesWelcome and register hotel guestsCheck guests out of hotel in...

  • Club Member Experience

    2 months ago

    Aspen, United States Marriott Hotels & Resorts Full time

    Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity Experience, Hotel, Business Services

  • Club Member Experience

    2 months ago

    Aspen, United States Marriott Full time

    Additional Information Pay: $28.00/hour Job Number 24156830 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...