Club Member Experience

3 months ago

Aspen, United States Marriott Full time

Additional Information Pay: $28.00/hour Job Number 24156830 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The application deadline for this position is 29 days after the date of this posting, 09/05/2024. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Member Experience Concierge

    2 months ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    2 months ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    2 months ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    1 week ago

    Aspen, United States Marriott International, Inc Full time

    Member Experience Concierge at Marriott International, Inc summary: As a Member Experience Concierge, I assist members and guests throughout their stay by handling pre-arrival requests, check-in and check-out processes, and addressing any unique needs they may have. My role involves providing information about the property and surrounding area,...

  • Member Experience Concierge

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Member Experience Concierge

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Experience Luxury as a Member Services Ambassador

    2 weeks ago

    Aspen, Colorado, United States Marriott Full time

    Job OverviewWe are seeking an exceptional Member Services Ambassador to join our team at The Ritz-Carlton Club Aspen Highlands. As a key member of our Front Office, you will be responsible for delivering unparalleled service to our valued members and guests.About the RoleThe Member Services Ambassador will be the primary point of contact for members and...

  • Club Housekeeper

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $24.00/hourJob Number24183067Job CategoryHousekeeping & LaundryLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond promptly to requests from guests and other departments. Fill...

  • Club Housekeeper

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationPay: $24.00/hourJob Number24183067Job CategoryHousekeeping & LaundryLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Respond promptly to requests from guests and other departments. Fill...

  • Club Bellperson

    2 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Club Bellperson at Marriott International, Inc summary: The Club Bellperson provides exceptional guest service at The Ritz-Carlton, assisting guests and Residence owners with their travel needs while maintaining a clean and welcoming environment. Key responsibilities include greeting guests, transporting luggage, facilitating vehicle movement, and...

  • Club Room Attendant

    3 weeks ago

    Aspen, Colorado, United States Marriott Full time

    Role Overview: As a Club Housekeeper at The Ritz-Carlton Club Aspen Highlands, you will play a vital role in ensuring the cleanliness and comfort of our guest rooms and public areas. This is an excellent opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.Responsibilities:Housekeeping Operations: Assist in maintaining the...

  • Club Bellperson

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationJob Number24190505Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Greet and escort Residence owners, vendors and guests. Open doors and assist...

  • Club Concierge

    1 day ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationMember ExperienceJob Number24215459Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Assist members and guests with the pre-arrival process,...

  • Club Haus Barista I

    2 months ago

    Aspen, United States Gravity Haus Inc Full time

    Job Type Full-time, Part-time Description Reporting to: Club Director Status: non-exempt Salary: $16-20, plus tips Incentive: N/A Location: On-Site, ALL Date: November, 2024 Position Summary Gravity Haus is looking for an energetic and outgoing Club Haus Barista. The ideal candidate maintains a positive attitude and is driven to provide outstanding...

  • Member Experience Concierge

    2 months ago

    Aspen Gerbaz, United States Marriott International, Inc Full time

    Additional InformationPay: $28.00/hourJob Number24183066Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...

  • Club Spa and Recreation Attendant

    4 weeks ago

    Aspen, United States Marriott International, Inc Full time

    Additional InformationJob Number24197758Job CategoryGolf, Fitness, & EntertainmentLocationThe Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States, 81611VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Encourage, recruit, register, and schedule guests to participate in recreation...

  • Club Haus Bartender

    2 months ago

    Aspen, United States Gravity Haus Inc Full time

    Job Type Full-time, Part-time Description Reporting to: Club Director Status: non-exempt Salary: $18-$20/hour plus tips Incentive: N/A Location: On-Site, ALL! Date: November, 2024 Position Summary Gravity Haus is looking for an energetic and outgoing Bartender. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer...

  • Luxury Club Service Associate

    2 weeks ago

    Aspen Hill, Maryland, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled and courteous Luxury Club Service Associate to join our team at The Ritz-Carlton Club Aspen Highlands. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional service to our Residence owners, guests, and visitors.Key ResponsibilitiesGreet and escort Residence...

  • Member Experience Concierge

    3 weeks ago

    Aspen, United States Marriott Hotels & Resorts Full time

    Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity Concierge, Experience, Hotel, Business Services

  • Member Experience Concierge

    2 weeks ago

    Aspen, United States Marriott Hotels & Resorts Full time

    Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity Concierge, Experience, Hotel, Business Services Learn More