IT Support Specialist

1 week ago


Shreveport, Louisiana, United States PioneerRx Pharmacy Software Full time

Job Summary:

PioneerRx Pharmacy Software is seeking a skilled IT Support Specialist to provide in-depth troubleshooting and hardware support to our customers. As a key member of our team, you will be responsible for installing our software and ensuring seamless operation.

Key Responsibilities:

  • Provide exceptional customer service and technical support via phone and remote access
  • Install and configure software, hardware, and operating systems
  • Troubleshoot complex technical issues and resolve problems efficiently
  • Collaborate with cross-functional teams to resolve technical issues and improve processes
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • 2+ years of experience in IT systems and installation/application support
  • Experience with Windows operating system support, including Windows Server
  • Experience with remote support, routers, networking, and hardware
  • Strong LAN/WAN/Print Server troubleshooting skills
  • Ability to install operating systems, drivers, and applications
  • Excellent phone communication skills, including a professional and confident speaking tone
  • Ability to efficiently manage time and multi-task

About Us:

PioneerRx Pharmacy Software is a leading provider of pharmacy software solutions. Our mission is to empower independent pharmacies to succeed in a rapidly changing healthcare landscape. We offer a competitive compensation package, including medical insurance, dental insurance, short-term disability insurance, long-term disability insurance, 401(k) with employer matching, and paid time off.



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