Desktop Support Specialist
5 days ago
We are seeking an experienced Desktop Support Technician to join our team at On Site Computer and Network Support. As a key member of our IT team, you will be responsible for resolving computer-related issues for our clients.
Key Responsibilities:
- Provide technical assistance with computer hardware and software to ensure optimal system performance.
- Resolve issues for clients via remote or on-site support, utilizing strong troubleshooting and critical thinking skills.
- Recommend hardware and software upgrades to improve system efficiency and productivity.
- Track customer issues and resolutions through our ticketing system, ensuring timely and effective issue resolution.
Requirements:
- Previous experience in IT, customer service, or a related field, with a strong understanding of computer hardware and software.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and provide clear, concise technical guidance.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- A positive and professional demeanor, with a commitment to delivering exceptional customer service.
About Our Company:
On Site Computer and Network Support is a growing IT company based in the Colorado Springs area. We are seeking enthusiastic and motivated individuals to join our team and contribute to our success.
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