General Manager

6 days ago

Cleveland, Ohio, United States National Seating & Mobility Full time
Job Title: General Manager

At National Seating & Mobility, we are seeking a highly skilled and experienced General Manager to lead our Field Operations team. As a key member of our leadership team, you will be responsible for managing and leading all activities related to a single or multi-unit NSM location.

Key Responsibilities:
  • Branch Operations: Ensure execution of key branch activities/initiatives, influence quality, drive exceptional customer care, and build the employment culture.
  • Financial Management: Direct oversight of branch financials, including responsibility for results in terms of productivity, methods of work, profit and loss, and employee retention.
  • Client Experience: Own the client's experience in the branch, striving to identify improvements for customer experience through Press Ganey results, client feedback, and referral source feedback.
  • Team Management: Create a positive working environment for all team members, actively leading, developing, and communicating to ensure each team member is supported and has the potential to be successful in their role.
  • Training and Development: Ensure that all employees are trained on the technology elements related to their role, including Mobility Advisor, and serve as the local subject matter expert on branch-related technologies.
  • Compliance and Safety: Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state, and local laws, as well as Joint Commission standards.
Requirements:
  • Bachelor's Degree or equivalent work experience
  • Minimum of 5 years in a progressive management experience, overseeing a complex business with aggregate financial and operational responsibility
  • Proven track record of modeling excellent leadership skills, exemplifying a servant leadership mentality
  • Ability to communicate effectively with leadership, clients, referral sources, and support staff

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, please submit your application.

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